I wanted to stay platinum blonde and that I had about 3 to 4 inches of roots because it had been about 5 months since I had gotten my hair touched up because I was having thyroid problems and I was worried about my hair getting damaged from the bleach. She told me that they do not use bleach in there salon at all that they use Paul Mitchell Dual Purpose Lightener and that it would not damage my hair or turn out yellow.



I also told her that I had a photo shoot in a week so I did not want my hair to look yellow and I wanted the color to match the rest of my hair. The stylist and the owner said that it would not be a problem that they could get my hair platinum with the Dual Purpose Lightener and then toning it after.

I paid $95 and tipped and bought conditioner to help keep my hair blonde. They deep conditioned it for me too. It was wet when I left and it looked yellow they told me to just use purple shampoo and conditioner and that when it dried it would not be yellow but it was 3 different tones of yellowish color

the next day when I woke up so I called the salon and the had me come in and look and it and the owner said there was nothing she could do she told me it was yellow because I waited so long to wait to get my roots done and to just use purple shampoo and conditioner and she curled my hair. I keep using the purple shampoo and conditioner and it was still 3 different tones of yellow so I went it and talk to one of the hair stylist and they told me to keep using the purple shampoo and conditioner and I keep trying that for a few more days and it made no difference my hair was still just as yellow



so I called and talked to the owner and the hair stylist who did my hair I told them both that my hair was still 3 different tones of yellow and that the purple shampoo and conditioner was just turning my hair purple and not getting out the yellow the owner and the hair stylist told me to come on in and that the hair stylist that did my hair could fix it for me. So I came in with in 30 mins after getting off the phone and when I got there the stylist looked and my hair and seen that it was still really yellow and told me that it needed to be toned I told her that it need to be lifted because the dual purpose lighter did not lift my hair enough and that's why my hair was so yellow

she said she could only tone it and then the salon owner came over and lightly said in my ear that they could fix it but if I wanted it fixed I would have to pay them more money to get it fixed and I said that you did not tell me anything like that over the phone you just told me to come in. The owner told me it was my fault it was yellow and because I waited so long to get my roots done. And got an attitude and starting cussing at me and saying I was making her mad that I was coming in to the salon so 3 different times trying to get them to fix my hair.



I told her I either wanted them to fix my hair for free or I wanted my money back and I was not going to pay them anymore money for there mistakes. I have waited that long to get my roots done at other salons and it has not turned out yellow like that and at other salons if they mess up they will at least give you back your money or fix it. This salon owner was not willing to work with she wanted me to pay for her stylist mistakes and did not give me back my money and tried to over charge me. I found out from other stylist that Paul Mitchel dual processor only lifts hair up to 4 levels and bleach lifts up to 7 levels



so that is why my hair turned out yellow because the dual processor did not lift my hair enough to lighten to the blonde platinum color that the rest of my hair is that is why my hair turned out 3 different tones of yellow so paying extra to get it toned would have been a waste of my money. And after the owner cussed me out and was very rude to me I did not want to give anymore money to that salon.

I get my hair colored here every year, the owner is the best***! She has a lot of experience. with problem hair, and also is great doing just what you want. Her hair cut's are also the best I have ever. had in Tahoe Both Judy and her husband are great I would recommend them to all my friend's!