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I had an event and was looking for an inexpensive blowout with curls. The salon came recommended and was very close to my house. I had an appointment with Irene, who suggested that hot rollers would hold a better curl on my medium length, fine blonde hair. I was skeptical, but when she explained that she had been at the salon for 20 years, I decided to trust her. It came out looking really nice. I was pleasantly surprised when I was only charged $27 and asked Irene if she did foil highlights. She said she did, so I made an appointment for the following week. I am used to spending about $200 on foil highlights and a haircut, so I was thrilled thinking that maybe I found a hidden gem and would be saving money. NOT SO FAST! I arrived for my scheduled 10:30 appointment. When Irene finally took me at 11:15, she told me that we should do cap highlights instead of foils. I told that I have only ever gotten foils and wanted foils. I prefer a more natural look and wanted some contrast with highlights and lowlights. She said that the cap will come out better. I was EXTREMELY skeptical and nervous and uncomfortable, which I conveyed to her, but she assured me that it was going to look great. I decided to trust her because she said she was an experienced stylist and maybe she knew something I didn't? She spent an hour pulling my hair through the cap. Pulled practically all of my hair through the cap. Put one color on my hair and explained that "the hair that I didn't pull through will become your lowlights". Said the cap was better because "she had more control over the color". I sat there for three hours completely stressed out and feeling like I had made a huge mistake. Unfortunately I was right. My hair is all one color, way, way, WAY too light - a yellow/platinum blonde - no highlights! My dark roots are prominent - the color starts about a half-inch from my head. My hairline is uneven and I cannot pull my hair back because the color was not applied to the root. I look like I just stepped out of a trailer park! I'm sure I could have done a better job myself with a box of dye! The place is a very small, close-knit group of stylists and I did not want to cause a scene or get ganged-up on, so I mumbled, "It looks nice", paid $105, got in my car and broke down in tears. Clearly, Irene does not know how to do highlights, and she should not have represented to me that she did. This salon is a revolving door of elderly women with helmet hair and men. Bottom line is, do not go to this salon for any type of color. Lesson learned: If you are used to going to upscale salons, don't try to cheap out. You get what you pay for!