Awsome food .. good drink... good time

When I first stopped in and even after a few more visits, I was singing the praises of this place. Good food, great burgers, the cheese and bacon waffle fries to die for. Then all of a sudden I stop in to a really crappy meal. They've changed to a cheaper, nacho-style cheese on the waffle fries rather than the shredded cheddar. I had to special request the cheddar and that seemed to rankle the waitress. Their Black and Blue burger used to come encrusted with Cajun spices and was wonderful, so hot and spicy! This time there was barely any spice applied and after mentioning to the waitress/bartender that it was bereft of spice, she told me that the cook said that he had put plenty on. Really!? Very disappointing.



The owner, T.J., stopped at the table, looked at the burger and agreed with me that there was not enough spice. He did ask if I'd like another, which I declined because at this point, we were all pretty well done with out meals. What he should have done was comp at least part of the cost of the burger but instead I ended up paying full-price for a meal that I only half ate. Very lame. It seems as if they are starting to get cheap with their ingredients already and the attitude is "I could care less, I really don't need your business". Does the waitress want folks to keep their mouths shut, tip crappy and not come back or does she want honest folks that tell her how it is, and tip well for good service and food?



I had high hopes for this place and told everyone how good it was. Now I find myself feeling pretty put out, mostly by the attitudes. In a conversation with my wife soon after, T.J. told her that the waitress thought I was a "whiner" and that he didn't need my business. That's a nice thing to say of a customer that used to sing your praises and bring you business! Well, if you don't need me, I sure as hell don't need you T.J.! Rest assured that I'll be putting out the word to stay away! There you have it folks, if you voice a complaint or the bartender/waitress thinks you're a whiner, they just don't need your business. What this guy really needs is the business acumen of his father. Tony Ruggiero would have handled this like the pro he is, while his son seems to need a few more lessons at his father's side in what it takes to run a successful business.