I have been dealing with Ericksons for 10 + years. I have NEVER had a problem with any of their services. I bought an OLD sno-blower from them, we called it "Trusty Rusty". It ran like a top ! I used it for three years then sold for what I paid for it. ALL of Rusty's history was at Ericksons...... they did all the service. I bid get my new Toro blower from them. Good friend had a starting problem with a snoblower (flooded) They picked it up got it started,did ALL the yearly maint then returned it the following day............NO CHARGE ! Their service dept is outstanding, They match prices with any one. They have a wide array of products. ........ After looking around theSoo I always end up at Ericksons...... I sudjest you do the same thing.