DO NOT USE THIS COMPANY! I booked them to take us to the 2012 MusiCares award show. We said we needed to leave the house at 4:30pm. They knew it was a red carpet event and we HAD to show up on time. When they hadn't arrived by 4:30, I called and was told that the driver hit some traffic and would be 5-10 minutes late. 10 minutes later, I got a voicemail saying the driver had been delayed and wouldn't arrive until 4:50pm. I looked at the traffic on Google maps and it wasn't bad, so I called the dispatcher to find out what was going on. I was told there had been a miscommunication with the driver and they didn't know when he would arrive. At 5pm, we gave up and drove ourselves to the event. We called the dispatcher, who admitted they'd overscheduled the driver. Here's what really makes me mad: they knew by 4:15 that there was no way they'd make the pickup time. They could have called a taxi to pick us up, but instead, they didn't say a word and left us stranded.