First of all I bought my wife a new watch and one week later, it doesnt work. Being I live 460 miles away from this store I called the mgr of this store and explained. They had me ship the watch to the store and within a day later, they send me a brand new one to replace it with. This staff is more than I could have imagined. I give these guys 5 stars because they put a new meaning to customer service. Thank you Erin and your manager. You guys are awesome.