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REVIEW SUMMARY

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4.5
20 Reviews
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Mel723

06/19/10

Provided by Citysearch
Inconvenienced, yet Intrigued

I'm giving this hotel three stars, but would like to stay again without prejudice. I have a feeling that my one stay here may have been an anomaly; we stayed less than a month after the hotel was officially open for business, and I think the staff hadn't gotten their stuff together yet. We stayed with another couple, and it was a total cluster just to get checked in and our stuff up to our rooms. For some odd reason, the front desk wouldn't check my husband and I in without the ID of our friend who booked the room. Once said ID was provided, they gave us a key to a room that was already occupied. When trying to arrange to get checked into another room, we had to YET AGAIN show proof of our friend's ID--even though they had already shuffled off to dinner. If you can believe this, our second room key didn't work in the door it was assigned to! In all, we were finally settled in our room, with all of our stuff, roughly two hours after arriving at the hotel. I had a six-month-old baby with me at the time, so you can imagine how happy we were. All that said, I'm chalking the poor service to lack of training and experience. I'm hoping my next stay won't be my last, as this really appears to be a nice hotel in a great location.

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Shawn Morgan

11/19/09

Provided by Citysearch
AMAZING SPA & THE BEST SERVICE!

I was greeted by a wonderful front desk person. She welcomed me by name, gave me tour and made sure I was comfortable.

I had the best facial ever! I have acne and left looking 100 times better. The massage after the facial was amazing as well.

The spa itself is beautiful! Thanks for an amazing experience - I plan to come back more often!

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holly94123

05/12/09

Provided by Citysearch
Really great spa

I-Spa is near my office and I am so lucky! The staff is wonderful and everything is very nice and relaxing there. This is probably only the 3rd spa I've been to, but it is the best. Hmm, I should probably make an appointment there now... ;)

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LaurenHoang

01/11/09

Provided by Citysearch
awesome pedicures!

I was there about a week ago to get the hot stone reflexology pedicure since I was on my feet all week around the city. I changed into a robe and relaxed against their plush cushions as the Linda got to work on my tired feet and it was amazing. They use the hot stones to massage and use pressure points to relieve stress and they do the regular pedicure thing too with polish. The whole thing cost me $100 but it was 80 min long and defiantly worth every penny. The front desk was very friendly and knowledgeable about all the treatments and I made an appointment for a facial before I left. So I will keep you posted!

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KatieRays

01/11/09

Provided by Citysearch
Great place to throw a party

My girlfriends and I came by (all 5 of us) for her 30th birthday bash. We all decided to get the Spa and the City for like $200 each and included 50min massage and 50 min facial (my choice) and complimentary mimosas and a cute little gift bag to take home with us. All the girls arrived together and they were really accommodating and Megan, the front desk girl, walked us through the locker area and helped us get settled in. The lounge didn?t have enough room (5 chairs) to accommodate the group but we took the party outside in the patio which was a big plus. We ended up ordering food through room service and had a bast! The esthetician and the massage therapist were all experienced and I was happy to be in their hands. The locker area and the steam room was big enough for all of us and the birthday girl was extremely pleased~ it was all our first time there and I think we?re all planning to come back and take advantage of the specials that they have listed. I defiantly recommend it for parties since we were never rushed to leave or pressured into buying products. It?s a new spa so I guess not many people know about it but it?s worth trying out.

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rynoc

01/11/09

Provided by Citysearch
Such an Awesome Spa

I came here for a facial, it was amazing. I heard on myspace that they had a special for 80 minute treatments if you printed up a coupon. I got the Thyme peel facial. All of my dead skin cells were gone. All of them. It was so great. I looked like ten years younger. Melinda was my aesthtitician, i have no idea how to spell that, anyways it was great. I got to use the steam room and just be calm, which is great since I am working more than fourty hours every week. Such a good little oasis and super close to everything. YAY I-Spa

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NicholasConroy

01/11/09

Provided by Citysearch
great romantic couples treatment

My wife and I had the romance couples ritual as part of our 5th anniversary celebration and she loved it. It was my first time at a spa and I didn?t know what to get, but Ryan was patient and walked me through all the services so I can maximize my experience there. The spa was immaculately well kept and the staff was very kind. I don?t know much about spas, but my wife says it?s one of the best spas she?s ever been to and the massage therapist Valarie and Gardner were amazing. Gardner focused on the knots in my back and I felt incredibly relaxed afterwards. I defiantly recommend it for anyone looking for a new spa to try out in sf. They also validated my valet parking with the hotel which was nice.

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abeverhausen

12/21/08

Provided by Citysearch
Best Spa EVER!!!!

I came here on a fluke one cold and rainy day to get a massage because burke Williams was booked. It was great because it was super close to the Westfield center and a lot nicer than burke Williams, A lot. The rooms here are huge, and the fact that there is not screaming children and shoppers all around really makes me feel a whole lot better and yet it is only one block away from the Westfield center.

I got a massage from Danielle and it was wonderful. The therapist defiantly knew what they were doing. I had a Travelers Tonic which is there signature treatment and it was awesome.

The second time I went I got a scrub and a massage, this time it was gary who gave me my services. Gary must be one of the nicest people on the face of the planet who is also extremely talented with his hands. The scrub was invoigorating and wonderful, it woke me up completely and I left feeling super smooth and really relaxed with the massage right after. It was great.

All in all I spa is the best of the best in my opinion. I think that it has a good vibe since you can get away from the mall and your everyday life and go there to escape.

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AngelaLavine

12/21/08

Provided by Citysearch
Amazing Brazilians!!

this may be t.m.i. but i HAVE to rave about their brazilians!! their estheticians are very well trained and they make you feel so comfortable and it only took about 30 min but i think the whole thing is booked for like 45min or something. they were VERY clean!! (which is important when they're...working on down there) they also validated my valet parking at the hotel so it was FREE PARKING IN THE CITY!! the last girl i had was ACTUALLY brazilian! haha! i thought it was pretty funny. Lanira was her name. and she is AWESOME go see her...

tip: take some tylenol before coming in to lessen your pain...but you won't need it =)

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nmelmac

12/21/08

Provided by Citysearch
SO GREAT. BEST SPA EVER

I spa is one of the best day spas in san Francisco. Its prices are very competitive and they have specials every few months if you look for them which are really good. I know a bunch of people who went to there grand opening and it was awesome.

I had a treatment with Linda, it was the c results manicure and pedicure. It was wonderful and my feet and nails never looked better. It had a scrub and a foot and hand massage included which was a great way to indulge.

I most defiantly will be coming back to ISpa in the future, it was an amazing experience

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jen0219

12/13/08

Provided by Citysearch
super clean. awesome services & amenities .

okay~ so this place is a bit hard to find cuz it's inside a hotel but the hotel itself isn't thank god =) its the BRIGHTest bluest building standing tall on Howard street...had to take the elevator up but no biggie~

the front desk was super friendly...i've read some reviews that says otherwise....but they seemed friendly to me. They greeted me with a smile and walked me around the facility to show me where everything was....the locker room area was SUPER clean. like...you could lick off of the surface clean. everything was new and pretty (think they finished the buliding this year or something) and their LOUNGE area...had comfy couches with like this hot tea area where you can customize your own tea (which i thought was pretty cool).

The facililties are super spacious so you never feel like you are rushed to leave...you can stay for as long as you want (score!!!!)

the facial...was AMAZING they say they're murad exclusive so i was a bit skeptical but it was the BEST facial of my life. the estheticians communicated with me to make sure I get what I WANT not cookie-cutter type facial you know? and then they made sure i understood how to take care of my skin =)

the massage~~~ they make you fill out this questionairre about what you like....and what you want to work on and they CUSTOMIZE the friggin massage oils for you~ which is AMAZING. i got the deep tissue....i kept saying ""deeper"" ..think i scared the therapist but whatever....

i was so relaxed afterwards i felt like a piece of noodle just *ptttt* on the floor. and I had this coupon from the newspaper that came in handy =)

so look out for those deals~ like i heard they have online deals on yelp and the newspaper and stuff~ so definantely check it out...take a girlfriend with you and chill out at their indoor pool/jacuzzi and detox in the steam room mMmMmmmmmmmmmmm

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Bartlally

10/23/08

Provided by Citysearch
Best Spa in San Francisco

Excellent Spa!! Best in the City. From the moment you enter the Friendly Staff will make you feel special. I am a frequent spa user and have been to many of the Spas in San Francisco and feel I-Spa is top. The facilites are top notch. By far the best in the city. Especially for a person that is wanting all the convienience of a health club, spa, and pool! Make sure to get there early and grab a good workout in the large state of the art excercise room. All new machines and cardio equipment. The pool is great and a real treat for someone looking to swim in SF. The whirl pool is also outstanding and deserves some of your time. Relax in the steamroom..There is no other place like I-Spa in SF. The massage is also awesome. I have been to I-Spa 4-5 times and always have experienced an excellent massage.

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markdavidh

09/15/08

Provided by Citysearch
Very nice hotel

This is a very nice hotel. The staff is friendly and helpful. The room is nice and, at least in my room, has a very nice view. A nice suprise was the large flat screen HD TV. Room service is promt, and although the menue is a little on the pricey side, it's not totally unreasonable for ht type of place it is.

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oliver120

07/26/08

Provided by Citysearch
WORST SPA & EXPERIENCE EVER!!!!!!!!!! RUN FAR AWAY FROM THIS PLACE

I recently visited the newly open I-spa and regret every moment spent there. I went there to check out the place for a group bridal spa day and possibly apply for employment. Not only was the FD staff rude but the assistant manager and spa director were cold as ice. Their FAKE smiles went from ""Hi"" to ""Oh you have a question about employment? Sit over there and someone will be right with you."" I waited in the lobby for 35 mins. while the FD girl just stood there on her computer not saying anything. I asked if I could use the restroom and she said ""Someone will be with you shortly."" I ended up walking out. BTW, I didn't have an interview I just was inquiring about employment AND I was scouting for a location for my sister's bridal party. The executive management staff was rude, snobish, and not welcoming...HELLO, ISN'T THIS SUPPOSED TO BE A PLACE OF GOOD VIBES AND POSITIVE HEALTH & WELL BEING? I guess unless your paying them cold hard cash.....they don't give out FREE, FRIENDLY, and NICE ATTITUDES WORST SPA IN THE CITY.....WAKE UP OWNERS LOOK WHO'S REPRESENTING YOUR COMPANY.

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edenmonetbrown

07/26/08

Provided by Citysearch
Not so much!

I didn't enjoy my experience here. Rude staff! Off-beat location and terrible low-budget products. Save your money for a nice upscale place with experienced staff.

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iglam4ever

04/08/08

Provided by Citysearch
Great Staff!

I have been to numerous spa's and I believe my experience here was top notch. The knowledable staff helped me in choosing a personalized service just for me. I decided to go with the ""Travelers Tonic Massage"" because it was a combo of all the good stuff IE swedish, deep tissue, and aromatherapy. My arrival was friendly and direct. Much to my liking. After filling out my intake form I was escourted to the ladies locker room and given a brief tour. The shower was amazing. I do admit I was too chicken to try it but I will next time. When I was changing I was greated by a friendly attendant who later made me tea and offered me a warm neck wrap. Deluxe. My massage was just what I was looking for....light in area's; deep in others. When I was on my way out my therapist, Megan, recommended a Jet Lag Salt/Oil combo. I didn't feel pressured to buy it, so I did! I have been using it in the shower together as a scrub. I love multi purpose. All in all I would recommend this to my friends and will be returning. San Francisco is lucky to have this fresh new addition.

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museek

03/17/08

Provided by Citysearch
Great New Spa in SF!

This beautiful new spa has spacious treatment rooms with windows and docking stations for you to listen to your ipod music while you're receiving services. They offer yoga, a great fitness center w/pilates reformer, pool/jacuzzi and amazing personalized services with the most talented therapists, Definitely, check it out...

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soundscape

03/17/08

Provided by Citysearch
Great For Massage

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jklo

03/17/08

Provided by Citysearch
Great Experience, Great Service, Good Times

I received a notice that this spa recently opened and I figured I would break away from the norm and try it out. After my time at the I-SPA I feel compelled to write a review. First of all, the hotel is TOP NOTCH. Valle parking attendants were extremely nice and it is free for up to 3-hours. The lobby of the hotel is really nice. Upon getting to the 6th floor I noticed that the spa has a great clean feel and smelled amazing. Locker rooms were nice and the steam room was perfect...lots of steam. The relaxation area was very modern and hip (seperate men's and women's). I still cant get over the TEA. It is the best tea in San Francisco...hands down. My treatment was great. The massage rooms have floor to ceiling windows that look over the city! I was really nice to get the natural light into the room and to date this was one of the best massages I have had. Gary is the Massage Therapist, I would recommend to anyone. So then I was asked if I wanted to relax on the outdoor deck. They have heaters out there and really nice soft seating. I took some tea out there and my wife joined me. She said her facial was great and that they used all the bells and whistles of the skin care machine. She also had a Vichy Rainshower treatment (20-min) that she cant stop talking about. Afterwards we ordered food from the spa menu and had a drink on the deck. I am telling you...really nice experience. This is a gem in the city and we will be going back.

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mehersh

03/17/08

Provided by Citysearch
Massage-O-Rific

Excellent environment. The I-Spa has beautiful floor to ceiling windows, with an unfortunate view of Howard St. Fortunately I spent most of the therapy session face down so I didn't really notice much in the outside world. The staff was warm and welcoming when I arrived for my Deep Tissue Massage. My massage therapist was a polite young woman named Jaime who promptly set to work on my lower back (which has been destroyed by years of business travel). Halfway through the Deep Tissue session Jaime offered to try some acupressure on me when I made mention of headaches. I have no clue what she did but my head hasn't felt this clear in years. After my time was up I truly didn't want to leave. I am definitely coming back for a massage and to check out the Vichy Rain Shower treatments the next time I need to relax and unwind from my business travels.

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IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at intercontinental.com for our lowest rates. You won't find these anywhere else.

General Info
IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at intercontinental.com for our lowest rates. You won't find these anywhere else. Stunning 32 storey views and modern elegance come together at this San Francisco luxury hotel overlooking the Bay Area. Impressive in every detail, Luce, our Michelin-rated restaurant serves New American Cuisine that's a gastronomic delight. Floor-to-ceiling windows let light flood into luxury suites and 10 spa treatment rooms offer an urban retreat. The hotel is located in San Francisco's downtown district, with the city's finest museums and upscale shopping within walking distance.
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Hotel Front Desk: 415-616-6500

Reservations: 888-259-8696

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Categories
Resorts, Banquet Halls & Reception Facilities, Hotels, Lodging, Motels
Services/Products
Each property offers its own distinctive style, from heritage elegance to urban chic and resorts on tropical shores. Forge the best travel experiences. Excellently appointed five-star suites offer a sense of occasion. Premium is in every detail, from Michelin-starred restaurants to outstanding spas. Immersive luxury surrounds you, creating unforgettable memories.
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Brands
InterContinental Hotels, Holiday Inn, Holiday Inn Express, Candlewood Suites, Crowne Plaza, Hotel Indigo, Staybridge Suites, avid hotels
Neighborhoods
Southeast San Francisco, South of Market
Amenities
Fitness Center, Private Bath, Meeting Facilities Hotel Spa, Hotel Dining, Hotel Pool, Hotel Bar
Languages
Dutch, English, French, Greek, Spanish, Turkish
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Parking: Valet

Wi-Fi: Paid

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