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01/07/11Provided by Citysearch
Gotta say I haven't had any of the problems of the other folks giving ONE star. Yes, they got ambitious and didn't execute super-well on adding new locations, but I've been a member of the Chestnut location for years.
It's a small space for a gym, but their desk staff is super-friendly, the place is kept clean, the gear is almost always in perfect working order - and while I cannot speak to their classes, I have had excellent luck with their personal trainers.
Final Review: three stars for a just fine gym space, plus one star for extra-great personal training & to counterbalance the narrow one-star reviews.
10/01/08Provided by Citysearch
I have been a member for Crunch Fitness for years and frankly I am so exhausted with the lack of improvements, not delivering their promises of adding another club on Union. I renewed my membership believing that certain promises were going to happen. I get the impression that they spin their wheels, not sure why. The gym is so limited, its not your top of the line quality. For me as a member I haven't been satisfied with their customer service & gym. I am looking at other gyms. I am confident that I will find a better improved gym.
05/28/08Provided by Citysearch
didn't mind Crunch until they hired Barry Kamakawi. He is by far the WORST addition to the gym. He has no sense of customer service and assumes a superiority unworthy of his position. He treated my fiance and myself (both PAYING members) with disrespect, grabbed my arm when I walked away from him, and then asked us to leave the gym because he felt threatened when we got angry. When we told him all we wanted to do was work out, he insisted we had to leave, if not he was going to call the cops. He called the cops and when they came, they told us this had been a waste of their time since the situation was far from threatening. They left and told us to resume our workout. Instead of letting it go, Barry insisted on pursuing the issue with upper management in order to have our membership revoked because he felt unsafe with us in the gym; meanwhile, neither one of us had talked to him since the event, and both of us continued our workouts as usual w/no disturbance to anyone, including him. We are reporting him to corporate and would not step into any gym where anyone would be obtuse enough to let him represent their place of business.
Furthermore, although I won't name any names, 3 of the current Crunch employees told us that Barry was weird and inappropriate, and no one liked him there. Nice work, Crunch. Way to take care of your paying clients...
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