The representatives at MMM Wireless misrepresented a sale where I am now stuck with a poorly-made Palm Pre. I was guaranteed an exchange and/or refund if I was not fully satisfied with the phone. I was instructed to return to the store within 3 days just to find out that the sales person (Charles) misrepresented himself and no exchange/refund will be honored. Consumers beware of MMM Wireless! Please have the representatives have something in writing to ensure that the transaction is valid. I have been a loyal Sprint customer for 7 years and all bills have been paid on time. For my loyalty, I am not given any type of exception and courtesy of honest information. I was merely a 'sale' to these representatives.