Not terrible last time I was in--though they screwed up the plan they sold me. Be very careful when dealing with more than one phone line. More importantly. Just spent 40 minutes walking there and back. Posted hours and hours on web (several locations) say they are open on Sundays from 11-4. Was there 20 minutes after noon. Door locked, lights out, nobody inside. It was a $20 sale you lost, so, probably not the end of the world. Will I bother to try you again the next time? Maybe. Plenty of cell phone stores in the world. Half a dozen within a block or two of my work, suspect I can get what I need at one of them...and if I get good service, I suspect that's where I'll go in the future. Just sayin'.