I got a horrible haircut at an expensive salon on a Friday afternoon in April. I hated it so much when I got home I knew I had to get it redone. I went to Supercuts on Broadway the next morning and Kristin recut my hair for me. She was able to fix my haircut and give me something much closer to what I had originally wanted. Then the other lady in the store rang up my bill but told me that since I had gone somewhere else and they did a bad job I did not have to pay as long as I promised to come back! Kristin was so nice and helpful and understanding and my hair looked great when I left. I am definitely going back to that Supercuts from now on any time I need a haircut.