I started going to lexi nails when the fist open and i loved it--then i guess management changed and new employees are there--the one gentleman that I usually go to is ok and does a pretty good jobon my last visit-- i had a new set done a new employee stated on my nails but he guy i usually goto finished I noticed when i got home that the white tips were placed to far down on my nail leaving allot of the white and not enough pink . I was going to church and did not have time to go back that day.the next day after work i went by-- to tell them i was not happy with my nails.i felt since the guy that usually does my nails should have notice this i wanted my money back.I was told ok but let me cut you nails down. I was thinking he meant to make them look better.But he was cutting my nails way down--when i asked him what he was doing-- he repliedyou are not happy with my work and you want your money back, in order for refund i need to undo my work