These people are dumb and uneducated believe me, you cannot get a straight answer from them! I purchasea modem for my computer for wireless internet. A coupon was given to me for a rebate of $50.00 for the purchase of the new modem. The paper work along with the receipt was mailed on 11-05-09, still no rebate. Why because they will not accept the receipt given to me by the store, and they now have no records of the sale.