it would be great to think that when someone is losing there whole life that you guys would at least take a minute to get there personal things out for them at least!! i dont care about anything in the unit except for my pics of my grandma who passed and my kids that i no longer have, those things can never be replaced and thats alot for someone to swallow when they didnt even know there stuff was getting auctioned off for nothing at all... make a rule that when you buy a unit they need to bring pics and baby birth cert back! how would you like to know that someone has thrown all your memories away with people that are no longer with us in this world it's pretty messed up ..my step mom runs a storage unit and at least takes the time to get un replaceable items out thats the way you should all be..... a very un happy x customer