I am so saddened that I have been lied to by the funeral home director right to my face of a simple request. I asked him before I left NC how much would it cost to have two laminated obituaries made, he said that there would be NO cost to me. Well I made it up to Ohio the following week and still no progress of the laminates. So I wrote down my address and handed it to him directly he said that he would mail them to me, still a month later NO laminates. So I also have called the funeral home 4 times, NO return call to me from the funeral home at all. It's a shame that the director lied to me and couldn't even DO one simple thing. I strongly expressed how much it would mean to me and my mother to have the laminates of our cousin, but that obviously didn't mean nothing to the director. Shame on incompetence of this funeral home.