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Toys R Us is NOT parent friendly!

The store manager, Casey, gave the most bogus ""that's our policy"" excuse today when asked if we can exchange a few boxes of diapers that were given at our shower. The boxes were un-opened and we simply wanted to exchange them for the right size. WIthout a receipt, she wouldn't even exchange. Just about every major retailer in the market allows you to do a simply even exchange. I was more than happy to pay the difference, if there was one in the cost. Nope. ""That's our policy"".
Store managers are typically charged with making decisions that benefit the short and long term sales of the store. This store could care a less about keeping customers and Casey obviously wasn't trained, she was simply given a policy guide and, like a robot, she spouts out whatever is written in it. Another reason why my wife and I shop for our 3 children at other stores besides the overpriced and underwhelming Toys R Us. Here's a tip Casey, never say something to a customer that you wouldn't say to your grandmother. Would you say, ""That's our policy, Grandma!"".....Well, she might. Common sense isn't so common.

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Extra Phones

Phone: 636-397-0799

Fax Number: 636-397-0799

Regular Hours
Mon - Fri:
Toy Stores, Collectibles, Dolls, Games & Supplies, Video Games
  • Video Games
  • Dolls
Payment Options
Activision, Adidas, Alex, Amazing Live Sea-Monkeys, American Idol, American Retro, Apple Disney Toys Fao Schwarz Fisher-Price Hot Wheels Imaginarium Barbie Lego Leapfrog Little Tikes Mega Bloks Nerf Nickelodeon Nintendo Power Wheels Razor Crayola Skylanders, Baby Born, Baby Einstein, Backyardigans, Badger Basket, Balitono, Bandai, Barbie, Batman, Bell Sports, Ben 10, Bergamot, Blue Box Inc., Little Tykes, Tmnt, lego, marvel, nintendo, nintendo wii, playstation, playstation 2, psp, sony, star wars, wii, xbox, xbox 360
Saint Peters, Old Town South

Toys R US Inc.

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