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05/11/12Provided by Citysearch
I have ordered the Viet. salad many times. They brought me the wrong salad which was full of meat, then brought the right salad which had half as much meat but the price is still the same? This is a rip off. They didn't adjust the price or compensate me with more meat, just excuses. Won't go back.
08/26/10Provided by Citysearch
I wanted to treat an out-of-town cousin to a good meal. I chose Mai Village for it's 'wow factor' with the koi pond and internal pagoda. The food didn't fail me either. It was delicious and our waiter was attentive and helpful. We were all very pleased and my cousin said she'd love to come back again.
Went to "Mai Village" last Friday and received excellent service. Had their special, which included soup or salad. Had their chicken fu young, chicken fried rice served with a mixture of brussels sprouts and green and red peppers Serving size was extra large, lots to eat, if you are hungry and all for under 10 busks. Will go back again.
10/05/09Provided by Citysearch
I have been there several times due to its closeness. The food is ok. Only until recently my friend reminded me that they already included the 20% tip in the final bill. When I tried to remind the owner that the customers were not reminded of this fact in any aspect, she said ""No, they all know that! Some of them are just very generous and double tipped!"". But as the fact, me and several friends were never aware of it. Once we realized it, we feel very upset and never went back.
06/30/09Provided by Citysearch
My kids and I love to eat Dim Sum and Mai Village is the closest place to go eat Dim Sum. Everytime we go there it end up to be a regret why we keep going there not because of the food but the services. how could a such a beautiful place with great dim sum have the worst services ever!!! there must not be any management for the restaurant. it almost feels like the place was running by it self. Never fail! wait 30 minutes to get water, wait another 45 minutes to get food and the same person comes by over and over again. we will not go there again unless it manage by someone else.
02/24/09Provided by Citysearch
I had heard a lot about Mai village so I was excited to go there, I eat a lot of Vietnamese food. I was surprised by the decor when I walked in, I am used to eating at Vietnamese places where there are just rows of fold up tables and a few booths, this place was very ornate. The menu was very limited for Vietnamese options, there were plenty of American-Asian options on the menu, but those did not interest me. I wanted pork chops, they were out, I want an app, they were out. I ended up getting the pho. My food was small for the price I payed, and it was nothing special. All-in-all my food was not bad, it was very average. I felt the costs wer bit high compared to most Vietnamese restaurants, but it was not an expensive meal. I just felt like there are so many more options out there for Vietnamese food.
01/07/09Provided by Citysearch
We went there for dim sum on a Sunday afternoon. We waited for a long time before we even got water and tea but I?m a very patient man so we kept waiting for the cart to come by and we kept flagging them down like hitchhikers on the side of the road. No one seems to pay attention to us. He was very elusive and the place wasn?t even busy. So at the end, I did not want to make a scene over being forced to tip an undeserving waiter with a lousy service. I usually tip every time we go to a restaurant doesn?t matter what because I?m very generous. My wife was actually the one who discovered the 20% automatic tipping on the bill, so I actually tipped twice. I think the waiter should state this up front, or there should be a sign on the table. I thought forced gratuity should only be enforced for groups of 8 people and up. I was there with my wife only just the two of us. I think this forced service charge is the only way that a waiter/waitress could get pay here at this restaurant. This system is not fair to the guests who are pretty much obligated to tip even the service is lousy.
11/16/08Provided by Citysearch
The restaurant is very beautiful and truly feels like an escape from the hustle of University Ave. I will go back - but not when I want a comforting authentic Vietnamese meal. The food lacked soul; it was uninteresting and not as generous as expected, but not bad either.
Saigon is a better choice for a cheap, like-mom-makes-it, satisfying meal.
Review of the specific dishes:
Egg rolls (cha gio) - A little too much wrapper in proportion to filling for my liking. The pork seemed a bit bland - and the nuoc mam was a bit bland too.
Tofu Bun (cold noodle salad) - the noodles were a tad too soft and there wasn't enough fresh herbs. It was too bland for my taste, but not the worst I've had. (Not as bad as Que Viet in Eagan).
Com Tam with meatloaf (grilled pork chop over broken rice) - this was pretty tasty. I enjoyed this dish.
11/02/08Provided by Citysearch
We visited Mai Village last night for the first time. Had also read some of the negative reviews on service so were a bit hesitant. Just the opposite was true for us. Excellent, fast and pleasant service--the appetizers came about 3 minutes after we ordered them and the entrees came about a minute after we finished the appetizers. We were very impressed. The restaurant decor is beautiful and the food was authentic and very good. The server gave us recommendations that were excellent.
When we were leaving, we tried to go to the second floor to see the museum that we had read about. When the elevator did not allow us to go there, we exited only to be offered by apparently the owner if we would like a personal tour. The museum was without compare--absolutely stunning pieces of art. He was very kind and generous to take the time to show the 4 of us his treasure (and they were truely treasures as we heard that the Mpls Art Institute also comes to view).
Restaurant and museum not to be missed!
09/28/08Provided by Citysearch
I must respond with complete surprise at the number of negative reviews here. I first visited Mai Village in about 2005. I am not a frequent restaurant visitor, so it takes something special to drag me out of my house. Without reservation, Mai Village is among my favorite restaurants in the Tiwn Cities. I visit Mai Village about 3 to 4 times per year and am always satisfied by the authentic food, pleased by the professional service, and blown away by the genuine Vietnamese ambience. If you have not been to the ""museum"" upstairs, you have missed a one-and-only cultural experience.
05/18/08Provided by Citysearch
Let me qualify this review by first stating that I went to this restaurant on a Sunday around 1pm for the dim sum. The service was really bad, I had to practically chase down the waiters for any kind of service from requesting tea (which is supposed to be the first thing that is automatically provided) to getting food from the dim sum carts. We constantly had to flag down the carts for some food. When presented to the selections, it was very sparse. We were offered the same selections 3 times before we gave up and ordered something from the menu. The carts only really offered a total of 10 choices. The people sitting at the table near us had been waiting 10 minutes for any kind of service before they went up to one of the waiters to notify them that they had not been attended to at all. The food was passable but a warning for people who order any seafood dishes: the shrimp is OK but the scallops are NOT FRESH AT ALL; they were horrible in texture and taste as well. All in all, it was a very disappointing experience.
05/06/08Provided by Citysearch
The absolute worst customer service I have ever received.
Never had any food. Met another coupel who were waiting for
us there, and after 10 minutes of waiting a waiter finally came to
our table looking like we just woke him up. He disappeared into
the void and after another 10 minutes we deceided to cut our
losses and go to another place. The ""hostess"" acted offended
when she was told we were leaving, and didn't ask why either.
Started yelling at us when we refused to pay for 2 tea we never received
and also would not pay a automatic tip for the 2 dishes the 1st couple
had while waiting for us since I will not tip for horrible service.
Beautifu dining room though!
03/19/08Provided by Citysearch
We went w/5 adults and one 2yr old on Sat at 6:30. Service was fine-fast and attentive. Everyone's meal was great....I've had better beef and pea pods(Mings) but it was fine....hmmm...didn't need a doggy bag(!)....We sat at a table w/a lazy susan which was a great way to taste everyone's entrees. Our little one really enjoyed the beef w/chips and the rice which her mom shared as they do not have a kids menu...but of course the Coi in the pond under the bridge were great fun. The restaurant is beautifully decorated. We were definitely NOT disappointed. Also, it was a great value.
02/24/08Provided by Citysearch
It had good ambience. That is the only good thing about the place. The service was bad with the waiter not interested in us and with rather indifferent with the service. The food was bad- the 'bun' vermicelli was stale and the flat noodles were undercooked (looked like store bought and clumpy). The fried rice was burnt. There was no freshness that I associate with good Vietnamese cuisine. I would avoid this place.
01/16/08Provided by Citysearch
The ambiance here is quiete beautiful, however the food is mediocre, and the service is by far the worst I?ve experienced! The hostess was polite and seated the three of us (two adults and one child) as soon as we arrived. The server on the other hand didn?t give a care in the world as he walked by placed menus on our table. He only brought over two beverages, when clearly there were three of us. Also when he eventually came back to take our order we specifically asked for an extra bowl for the child which never came with the food. We probably waited between 10-20 minutes until we spotted him again to ?flag him down? for our bowl, which by the way was fairly embarrassing?and it seemed as though we were inconveniencing him. He never bothered to ask us how our meal was; he didn?t even refill our drinks! All he did was sent over the check when he saw that we were done, which we waited for another 10 minutes or so after we were done with our meal. He never came back to collect payment so we had to take the check over to the hostess which took over the whole ordeal. I was in complete and utter disbelief when she asked if I would like to leave a tip. Is she kidding me? And I usually leave a generous tip (20-25%), but I blankly looked at her and said ?No I would not.? I don?t even know if you can call what the server did ?services?. It maybe one of the finer restaurants in terms of ambiances, but like I said the food is mediocre, and the service is POOR. I will not be going back. I would rather spend my money where I am treated as a guest and not an inconvenient hassle.
Oh and if you have kids, don?t bring them there as the server completely ignores them. POOR SERVICES... does not even acknowledge guests presents especially the presences of children, completely ignores children. As this was evident when he only brought over two two beverages and forgot to bring over our bowl we requested for the child.
01/13/08Provided by Citysearch
The hot and spicy mock duck with lemongrass had hair in it! I've found this (and other) dishes to be somewhat oily/greasy here. The decor is nice, complete with fish pond, but the cooking here is not up to par. We also thought the hot tea was over-priced ($2 per person, for a tiny teapot). Won't be going back.
02/18/07Provided by Citysearch
Have been here a few times with family/friends. The food is definitely a step above ""the Lotus"" type vietnamese restaurants. I would reccomend the getting something other than the generic choices (sweet and sour chicken, etc.) that we have all had before.. I would not recommend the Dim-Sung, you will have better luck ordering off the menu. The only problem I have is the service.. The hostess smacked her gum all the way to the table.. and after sitting at the table for about 15 minutes our server finally came whose only words were ""are you ready to order"". This place is beautiful and has good food, but needs to train their staff a little better. Definitely worth checking out though!
11/14/06Provided by Citysearch
It is an age old debate - which is more important in a dining experience, the food or the service. The Chef in me would like to think it is the food however, after this experience there is no way the food could ever make up for the absolutely horrific service. To start, we stood at the hostess stand for several minutes before the ""hostess"" (who turned out to be out waitress) finally noticed us and begrudgingly showed us to a table. I should note that the table was bare - no place settings, no condiments, nothing - it was only when our food was about to come out that we received a placemat and silverware. Our waitress disappeared for a while and returned about 10+ minutes later to take our drink order - thank God it was happy hour and we received 2 for 1's since we were never offered another drink. When we went to order we were all planning on having the 7 course beef meal, but were told we couldn't have it since there was a special event that night. Don't you think you could have mentioned that you wouldn't be serving your signature meal when you seated us 20 minutes ago?). Another waiter delivered all of our food which was good but not outstanding. We saw the waitress twice more - once she walked by quickly when we were almost done eating and asked if everything was OK (a little late) and the second time was about 15 minutes after we finished eathing when she dropped off the bill (note: our plates weren't cleared when we were done and she never came back to collect the bill, so lucky for us we had cash). To sum it up the whole experience was inhospitable. Instead of feeling welcome, we felt like we were crashing their private party and being an inconvienance. In a city that has several good Vietnamese restaurants, I'd suggest trying one of them instead of Mai Village.
10/25/06Provided by Citysearch
ai Village is my favorite restaurant in Minnesota. Back in the day I went to their old restaurant all of the time just for the food, but now that they have built the new store it is even better! The new store is gorgeous. I love the atmosphere, the little pond at the entrance, the friendly staff You must go here if you are in the area. Ask for the hot and spicy beef (it usually isnt on the menu but they have it is you ask) and for their fresh spring rolls. Or, if you want a change and something unique, ask for one of the mini-grills for the center of your table to cook your own food.