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State DirectoryRiver City Fireplace And Barbeque
2033 Fulton Ave, Sacramento, CA 95825
279-348-4531
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1
0Horrible! I e-mailed a request to have somebody come to my home to provide a quote. After being told the correct person was out of the office, but he would call...I never heard back. Once again, I emailed a reminder, this time to be told they were waiting for a contractor. A day later I received a message with a date for the contractor to visit. I confirmed. But when that date came...NO CONTRACTOR! NO CALL!!! I sent in another e-mail and informed RC Fire about it, letting them know I'd be available to reschedule for any day except Tuesday. The next message I received was a visit scheduled for Tuesday!! I called to speak in person and the contractor was rescheduled for another day. This time he did show up and gather the information he needed. He said he would inform a sales rep and that person would call to discuss my choice of equipment and provide me the exact quote. After hearing nothing in over a week, I emailed another inquiry, asking when I can expect some information. After another 5 days without any response, I sent my final email telling them to forget the whole thing. I have since contracted directly with a local plumber and purchased my own gas log system from another provider. In all my years, this has been THE LEAST RESPONSIVE business I ever tried to work with. SHAME!!
Quality And Customer Service Are Our Specialties!
- General Info
- River City Fireplace & Barbeque is a name that has come to stand for exemplary customer service as well as superior skill and craftsmanship. We carry everything you need from barbeque products, fireplace products, gas fire logs, fire pits, wood stoves, and accessories. When inspiration strikes, please feel free to give us a call to discuss the creative and technical dimensions of your project. Whether you are a homeowner in the midst of a major remodel or a contractor looking for a specialized service, River City Fireplace & Barbeque can lend the experience and solutions you need to complete any project to absolute perfection. Give us a call today!
- Hours
- Regular Hours
Mon Closed Tue - Sat: Sun Closed - Social Links
- Categories
- Fireplace Equipment, Barbecue Grills & Supplies, Fireplace Equipment-Wholesale & Manufacturers, Fireplaces
- Services/Products
- Fireplace InstallationGrill RepairFireplace MaintenanceGrill InstallationGas Fireplace RepairFireplace RepairWholesale FireplacesStone FireplacesFireplace InsertsVentless Gas FireplacesDecorative Fireplaces & StovesOutdoor GrillsGas Grills
- Metal FireplacesElectric FireplacesCeramic & Brick GrillsIndoor FireplacesGas FireplacesGlass Fireplace DoorsCustom GrillsGrilling ToolsGlass FireplacesGas LogsFire PitsStainless Steel GrillsOutdoor Fireplaces
- Payment Options
- Logo
- Brands
- AOG, American Fire Glass, American Fyre Designs, Blaze, Firemagic, Lennox, Lynx, Majestic Fireplaces, PCM, Rasmussen, Real-Fyre, RealFyre, Regency, The Outdoor Plus
- Location
- At the corner of Fulton and Cottage Way
- Neighborhood
- Arden - Arcade
- Amenities
- Custom Installations
- Languages
- English, Spanish
- Other Link
- Other Information
Wheelchair Accessible: Yes
Services: Fireplace Installation, Grill Repair, Fireplace Maintenance, Grill Installation, Gas Fireplace Repair, Fireplace Repair
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