We had been going to Debra's Doghouse for over a year and were happy with her work. Until recently, our dog got clipper burn and we had a $100 vet bill to take care of it. Debra didn't apologize or offer any consolation like helping to pay the vet bill or a free grooming session. I was disappointed with this and was surprised she wasn't even apologetic. I undertand accidents happen but an apology would have been nice.