Store on Parker in Round Rock, tx.

Same groomer has been there for years. On multiple occasions I've seen her yell at pets, and swat at them. To shave ones chin she pulled it by the hair of it's cheek on one side. The dog was shaking and scared. When customers came in she took the dog to the back and when they were gone she brought the same dog back out a few minutes later. I spoke with a lady, a food rep and goes in between stores, she said she's seen her swat at a dog the was being playful with its paw, not mouth. I told the manager, doesn't seem like he is going to do anything about it. Defended her saying "most of the time dogs try to bite not play." She shouldn't be yelling at a dog for moving or crying, not excuse.

This store also keeps "Kitten Cares Rescues" kittens. I used to volunteer there because they take such poor care of their cats. They're always sick, I spent my own money to clean, feed, and bathe them. They'd use the money they got to buy other animals, like a donkey. They'd spay/neuture the cats too early. A previous employee of the store went to their house and said it's smelt horrible, there were cats every where, along with feces. They have them human medicine, never gave antibiotics. I adopted a cat because they said because he wasn't getting adopted they were gonna put him outside like they do their others that don't get adopted, he wasn't even a year old yet. Mind you that was 3 years ago, and they're still there after the manager said they'd get rid of them.

Refuse to go in this store now.