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05/03/11Provided by Citysearch
Our wedding cake was delicious, but we had a mixed experience. We ordered a red velvet cake with cream cheese filling, but nobody could tell it was cream cheese because the buttercream/fondant outer layer was overpowering. We actually thought the cake had been made incorrectly. The scrolling on our cake was also not what we had asked for.
After bringing this to Lovin Oven's attention, they asked for our top tier to examine it and compensated us in return. They were sincerely apologetic and worked hard to rectify the situation. They said they would talk to their designer about the scrolling and would look at their cream cheese recipe.
We initially rated them as a 1 based on our disappointment with the filling, but their customer service in solving the issue was outstanding and the cake was still amazing.
10/01/10Provided by Citysearch
Before i write my review. i would like it noted that we used to enjoy going to this place until this last time, which during these hard times our country are facing is sad statement.
We ordered a cake for my daughter's 13th birthday, which was a bowling theme.
We ordered the cake they had online and it looked perfect. When my wife went to pick it up she was in shock and left crying.
Since we have used them plenty of times she just did not know what to do as anyone at this point would feel also a a mother trying to get a party ready soon.
I called and spoke with the manager 15 min later to see about fixing the cake but she could not.
She said she would refund $ 24.00 of the $ 62.77 we spent on the cake and to email the GM with pics who said should take care of us or refund the full amount and was sorry.
I emailed and did not hear back until Friday, getting a voice mail that all they can do is refund the $ 24.00 and nothing else.I called and talked to the manager who made me feel i should be happy with that and told her i am not and want to speak to the this GM. He called me and told me "" you people make me sick wanting free things "" and $ 24.00 is all i would get and be happy with it. I told him it is not about the money but to take acountablity for their mistake and sorry for this happening.
After being yelled at on the phone for being this person i told him i would let other's know of this and he then told me he would call the police on me and to never come into his store again.
I just hope nothing like this ever happens to anyone else and a customer should not feel bad or like they are bad people for a mistake on their part and to say they will call police on them for voicing a concern.
It's not always about money but being fair and honest to a customer who has spends $ 500.00 to $ 1500.00 with them a year. Please be careful when ordering a cake.
08/17/08Provided by Citysearch
Lovin Oven is one of the best bakeries in Lake County and can stand toe to toe with the VERY best ethnic bakeries in the city of Chicago.
Overly Sugary Pastries? Staff Not Helpful? I think the people who posted these comments were at some other bakery or are delusional.
05/30/08Provided by Citysearch
I was trying to be creative in planning a special cupcake order, and the personal planner was lacking in her ability to envision something unique. She was not willing to offer different types of cake, filling, or cupcake papers because the cupcakes are ""made in bulk"". When asked if we could arrange a time to speak with the baker because of our concerns about the difficulty of the request and capability to make the cupcake, the planner would not allow us the peace of mind because ""they are too busy to talk to you"". I am now at the mercy of what the baker can do and what the planner can explain (party is next week). What I thought would be a fun experience turned out to be a very unpleasant encounter. I will say that the cake itself tasted great, but its not enough of an incentive to be ordering from this bakery again for special occasions. I would rather have good cake with excellent service than a great cake with lousy service!
04/08/08Provided by Citysearch
This is the best bakery my family has ever been to! We refuse to buy cakes/cookies/pastries from anywhere else! They do all our cakes including my wedding cake which was to die for and gorgeous! The best thing is a Swedish Flip Flop cake, they are soo good it is hard to not eat the entire thing at once! You will not find a better bakery anywhere. They may be a long line, but it is well worth it!
01/01/08Provided by Citysearch
I special ordered my husband's 30th Birthday cake from Lovin' Oven. So good! People still talk about it (the cake-not the party) 3 years later! I spent nearly an hour designing the cake and picking the cakes and frostings with the cake expert there. I knew I wanted the cake to look like a pile of presents. We found a colorful balloon in the store to model the cake after. The colors were vibrant green, blue, yellow and red. The ""presents"" each had a diffrent type of ""wrapping paper"" for example, one had little 30's all over it and another had swirls all over it it. The expert was even helpful in regards to the bows for the ""packages."" I wanted to use fondant frosting so the bows could be edible. She suggested otherwise because the cake was so big and multi-layered it would be hard to cut through the fondant. We used real ribbon instead which made it look even more realistic. The cake was delivered and just stunnning for 130.00 to feed 70 people if i recall. A bit much if you ask me, but like I said, people still talk about that yummy, beautiful cake. I will go again for my next big event!
07/03/07Provided by Citysearch
Lovin Oven did our wedding cake -- beautiful, professional & very delicious! Everyone who lives in the area knows that they have the best cakes! They have a great reputation in the community, and I know from personal experience. We order from them for birthdays and everything is wonderful every time...
11/03/06Provided by Citysearch
We have used Lovin' Oven since we moved out to the North Suburban area. Our wedding cake was beautifully done, exactly as we wanted. Our friends and family often request cakes from there.
They have excellent sweets - cookies, cakes, donuts.
08/07/06Provided by Citysearch
The best place you can get your cakes from, hands down!! My wedding cake was from Lovin Oven and with my daughter turning 1 in September, so will her birthday cakes!! So worth it! I know plenty of people who will drive a great distance just to get their cake from Lovin Oven. Cakes are always moist and tast the best and their desserts and anything else you buy is top of the line!! You will not be disappointed!!
This bakery has been around for a long time and for years, my family would not get their cakes from anyone else!! I still won't!! Can't wait for my daughters birthday now!