Customer service is deplorable. Assistant Manager, Ryan @ the Rosenberg, TX location told me that the multiple extra charges on my account were my fault for not managing my finances better and that the fact that the club's employee didn't document my card change request properly was inconsequential. Take responsibility PF and stop stealing from members. No online customer service or billing. I live 45 minutes away from this club and can't just drive out there to handle situations as they arise. At the end, the Assistant Manager called me a list and then tried to tell me they'd cancel my membership without my signature. I wasn't falling for that.