Monnie has a bit of an attitude. We went in for a specific mail issue and told her what we wanted. She did not give us the correct information and we knew it. She refused to give us the correct information thinking she was right. A week later we had the same problem and she said she never said what she said. Could not admit how wrong she was. The same people that went with us were there and caught her lying. She does not belong in customer service if she has such an attitude.