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Belligerent Owner Requires Customer Service Training

I have been a loyal client for several years at this location. After a recent eye exam & selection of contact lenses, I was told by the Optometrist that I should consider new eyeglasses with my new prescription. Not liking any of the frame styles available I asked if it would be possible to have lenses made for my DKNY frames. Both the salesgirl & the Optometrist stated that this was a viable solution. Cohen's proceeded to break my DKNY frames, neglected to inform me about this in a timely & responsible fashion (all of a sudden they had a wrong phone number in my records), & the nasty little man that owns the shop refused to provide me with replacement frames of equal quality & value. He forced me to take the cheapest frames they carry, which i reluctantly did just to get away from his threatening & belittling attitude. These cheap frames broke in a week. I had to visit the nasty little man again to have them fixed. This nasty little man became belligerent & accused me of breaking them on purpose. I have written corporate regarding this & have yet to here back from them. DO NOT USE THIS LOCATION FOR ANY OF YOUR OPTICAL NEEDS - STEER CLEAR & SAVE YOURSELF THE HEADACHE & HAVING TO DEAL WITH THE NASTY little man.

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this is the place you want to go. they have the coolest frames in stock and you can get them the same day if the lenses are in stock. be prepared to pay the piper though. spending $1,000.00 for a pair of eyeglasses is steep. if you can afford it, buy 3 or 4 pair and ask what they can do. at these prices, they could give YOU A DISCOUNT OF $500.00 OR 600.00 . the markup is 2000% so they will do it. just see glen and ask him how many sq. ft. his house is. it's disgusting. they will get you if you let them. just tell them what you want. the commissions are high so they can sell for less and make less profit. they make millions doing low end work. just make sure you can see or don't pay/ good luck

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50% off frames with lens purchase
General Info
We are OPEN for business. Eye Exams available. Call 516-766-0550 or make an Exam Appointment on our online scheduler. You can also email cfo108@cohensfashionoptical.com FREE Shipping!
Extra Phones

Fax: 516-766-0585

TollFree: 800-393-9440

Regular HoursM-Sa 10am-5pm, Su Closed (Doctor's Hours: Mon: 10:30 am - 5:00 pm; Tues: 10:30 am - 5:00 pm; Wed: 11:00 am - 6:00 pm; Thurs: 10:30 am - 5:00 pm; Sat: 10:00 am - 4:00 pm)
Optometrists, Contact Lenses, Opticians, Optometry Equipment & Supplies, Sunglasses
Payment Options
Dita, Gucci, Prada , RayBan, Tom Ford
Rockville Centre
Other Information

Parking: Lot

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: No

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.