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Mattress Firm Rockville Centre

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Mattresses, Beds & Bedroom Sets, Furniture Stores

221 Sunrise Hwy, Rockville Centre, NY 11570

516-596-4755

CLOSED NOW: 
Today: 10:00 am - 7:00 pm

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D
dianecavanagh

09/05/06

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Horrible Experience

Purchased a Kings Down (very expensive) mattress with a 15 year guarantee. The mattress began to sag after 8 years. After inspection it was determined that it was defective. When they came to remove the mattress, their dream team reinspected it with a microscope, went outside called into their company and determined that the mattress was soiled (which it was not as I always used a pad). They failed to guarantee their mattress. They offered me a replacement if I paid $400, supposedly their cost. I will never purchase another item from them and would strongly discourage anyone purchasing from them as well. By the way, they did the same exact scenario to a friend of mine, who threatened a law suit because she had a bad back. They replaced only the top mattress, after weeks of fighting with them. You draw your conclusions as to their customer service practices.

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DETAILS
General Info
This store is OPEN. We’ve enhanced our sanitation, practice social distancing and are available by phone to help shop. Rest assured that we are going above and beyond to ensure your safety both in-store and during delivery. Plus, we’re available 24/7 online. Mattress Firm has been tirelessly serving the Rockville Centre community since 2016, where we’ve always been all about delivering the best brands, including Sealy, Tempur-pedic, Stearns and Foster, Beautyrest, Serta, Sleepy’s and more at the very best value. We call it being bed obsessed; you can call it unbeatable selection and choice.
Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Mattresses, Beds & Bedroom Sets, Furniture Stores
Services/Products
  • Adjustable Beds
  • Bed Frames
  • Bedroom Furniture
  • Beds
  • Box Springs
  • Chairs
  • Comforters
  • Crib Mattresses
  • Daybeds
  • Duvets
  • Foam Mattresses
  • Footboards
  • Futon Covers
  • Futon Mattresses
  • Futons
  • Gel Mattresses
  • Headboards
  • Innerspring Mattresses
  • Lamps
  • Latex Mattresses
  • Mattress Covers
  • Mattress Protectors
  • Mattress Toppers
  • Mattresses
  • Nightstands
  • Pillows
  • Platform Beds
  • Recliners
  • Rugs
  • Sheets
  • Trundle Beds
Payment Options
Brands
Chattam & Wells, Dormeo, Dreambed, Intellibed, James and Owen, Leggett & Platt, Purple, Sealy, Serta, Simmons Beautyrest, Sleepy's, Stearns and Foster, Tempur-pedic, Tulo
Neighborhood
Rockville Centre
Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.