Took formal white shirt to be cleaned at Norgetown cleaners. When picked up, the collar and cuffs were not clean. Took shirt back to cleaners to have this taken care of and was told the problem would be fixed. The second time I picked up the shirt, the man in the cleaners complained about having to spend more time with the shirt and they were loosing money. Also, because I complained about the shirt not being clean the first time and having to do it over, he didn't want me coming back to the business.