Terrible, horrible company!
We are a family of four with two little children. We were travelling through Virginia when our van broke down at a gas station in a small town called Clifton Forge. We called AAA and they told us to call Yellow Cab Co. out of Roanoke to get to a local hotel. The hotel was only 5 miles from Clifton Forge. But, since the cab company was in Roanoke, they wanted to charge us an initial $91 just to come to where we were! Then run the meter to get us to the hotel.
When the driver shows up, he goes in a buys himself some cigarettes, then sits in his cab for 10 minutes. Meanwhile we are standing there with two antsy toddlers wondering what is going on.
He comes over and asks for the $91. We told him we weren't going to pay that much for a 5-mile ride. He stormed off and told us to walk.
Then he tells us to pay him or he will call the cops on us. We don't pay, so, he calls the cops on us! A stranded family with little children, and he calls the cops!
They show up and make him settle for only $50 total, and make him take us to the hotel. We get in the cab and he SMOKES IN THE CAB WITH OUR KIDS THERE!!
Then he gets lost on the way because he has no clue where the hotel is! He took us in a huge loop when we could have walked there faster!
Terrible service! Horrible drivers!
NEVER USE THIS COMPANY!
They don't even deserve the one star!

Will never use there service!!!!!!! Worst in town! Dispatch was so rude!!!!! Why do they act like there forced to work

Called the night before to schedule a 10:40am pick up of my Mother to take her to a hair appointment. Spoke with Tim, who was friendly and very accommodating. I explained what I wanted to do. He said sure, he could take the reservation. I gave him the pick-up and destination addresses and phone numbers. Asked if they took credit cards, he said yes, they do and he made note of that on the reservation. Asked him if I needed to call to confirm the next morning, he said no, they pass out the schedules in the morning and there should be no problem at all.

Get a call from my Mom at 10:50 asking if the cab was still coming. I said, let me call them and I will call you back. Day-time employees: Jamie and Diane - One answers the phone, I explain that I had made the reservation the night before with Tim and was wondering if the driver was still coming. She acted like she was too busy to deal with me and puts me on hold. After some time, the other one picks up. Tell her the same thing, she puts me on hold to "check on it". Comes back to the phone to say, "That's a credit card booking. I don't have any drivers available right now who accept credit cards." I asked why in the world they would have taken the reservation if something like that was going to be such a critical variable? She started making excuses and then said, "Well, I'm not a driver, honey. I can't MAKE our drivers go somewhere if they don't want to." What a bizarre explanation from an unhelpful and rude person!

Needless to say, my Mom didn't get to her hair appointment.
Bottom line: Screw Yellow Cab - Use Uber.

We got very friendly driver who took all the places we need to go and waited on us. I subtract two stars because drivers should be equipped with tablet card reading systems and their cars should have programmable GPS systems. Otherwise this was a good experience.

By far the best cab service in Roanoke....why do you think they have been in business for over 70 years

ORRIBLE service on the dispatcher front in the early am. If you are hopelessly stranded , forget it. Walk. He will take your phone number and hang up. NO estimate on when a cab will be thee and if you call back he will say they I'll return your call.. its four am. Still waiting on an estimate 45 minutes later. Unacceptable.

Their service is horrible!!! So horrible it makes no sense how long it takes to get a taxi and now that city cab is taking over all their fares they wanna come alot quicker bottom line is they need to have better customer service

They are rude, smetimes when you call them they tell you that the are sending somebody but nobody every shows up and when the cab do come they don't have change.

driver is rude and arrogant, they should know how to treat customers. I don't suggest anybody using roanoke yellow cab services

This is a wholly sub-par cab service in every way imaginable. We called them twice the day before (because we needed a very early ride) to confirm, and they obviously made no record either time (different people answered the phone). Both simply said: "Can you call tomorrow?" as if we were bothering them. This was for a ride to the airport to catch a train that we couldn't miss: not some inconsequential cab ride, mind you. The next morning we called again, and again no record of any previous calls, and nothing but attitude and incompetence. Wouldn't send a cab that early because "we only have five cabs, and they're not ready" a detail which would have been quite valuable the day before, when we could have made other plans. The short of it - we missed our flight and had to pay $1,500 for new tickets (the next flight would have missed the train). Talking to the Yellow Cab manager was akin to trying to communicate with an irate and defensive child. He had no apology or remedy: only so much

I have been using Yellow Cab for several years. Their service is far superior than any other service in the Roanoke Valley.

I would highly recommend that you call Don.....very friendly & professional...540-793-9452

i called cab ! cab12 showed up ,took me where i need to go safe!!!!!!! gave me his number 540-206-7554 now i only call him for a safe clean cab !