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Great customer service!!!
02/02/09Provided by Citysearch
would not recommend this business for several reasons:
1. they will not allow returns of any kind. Nothing. You will get store credit . I saw a woman change her mind , about 1 minute after handing them her charge card, when she realized that the bath vanity did not have real drawers. They said, no, it is yours. The dollar is king here.
2. The owner/manager will not stand behind his products. The kitchen design team are all nice people, but beware!! The owner will not allow them to go out to a kitchen site more than one visit. this makes it impossible for them to get the order perfect. The owner, richard parker, says it is too costly.
what? I ordered over 20K worth of kitchen cabinets, and the gas is too costly?? I had at least 10 MAJOR mistakes with my cabinets. not small things, I mean , like a cabinet was missing. The refrigerator cabinet was 3"" too small. The corner cabinet would not fit in the corner. $900 worth of top molding that could not possibly work with my ceiling. and so on. There were numerous delays, because of these mistakes. Parker would not fix these problems, and i ended up having to pay EXTRA to have some cabinets remade.
Do not go there, unless you want to pay more than you should, and you enjoy stomach ulcers. He charges full price for a Custom Design Service, but he is actually giving you a Do It Yourself Kitchen. He will not even allow employees to help you load the cabinets onto your truck. Really, no kidding.
The Smart Way to Save On Building Supplies!
- General Info
- Looking to Remodel Your Home? Seconds and Surplus Building Materials offers a wide variety of quality building materials at up to 50-90% off retail prices! In our massive warehouse spaces, you can find granite & tile, doors, laminate & hardwood flooring, plumbing fixtures, cabinets, home decor, mantels, moulding and so much more! Our friendly staff is eager to assist you with your home improvement project needs and we have free professional designers on staff to help you create your dream kitchen, bath, or any other cabinetry design!
- Business History
- Since 1987, Seconds and Surplus Building Materials has been bringing contractors bargains from all over the world and now it's your turn. Don't let the name Seconds and Surplus fool you. We buy directly from the manufacturer new and surplus merchandise. Our goal is to save you the most money possible and give you a quality product at the same time. We also strive to be known not only for our great prices but also for our knowledgeable and friendly service. Whether you buy from us every week, or once a month, we pride ourselves on getting to know you and your building or remodeling needs. We're proud of our business relationships and we hope it shows in our attitude. We look forward to earning your patronage on each and every opportunity.
- Extra Phones
- Regular Hours
Mon - Sat: Sun:
- Social Links
- Kitchen Cabinets & Equipment-Household, Bathroom Fixtures, Cabinets & Accessories, Building Materials, Cabinets, Counter Tops, Doors, Frames, & Accessories, Floor Materials, Hardware Stores, Hardwood Floors, Home Improvements, Home Repair & Maintenance, Kitchen Planning & Remodeling Service, Plumbing Fixtures, Parts & Supplies, Tile-Contractors & Dealers
- In our massive warehouse spaces, you can find granite & tile, doors, laminate & hardwood flooring, plumbing fixtures, cabinets, home decor, mantels, moulding and so much more!
- Payment Options
- DALLAS - 909 Regal Row RICHARDSON - 124 E. Arapaho Rd. GRAND PRAIRIE - 2725 S. HWY 360
- Free Kitchen + Bath Design Services
- English, Spanish
- A+ Better Business Bureau Rating
Seconds & Surplus
- Other Information
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Below Average
Pets Allowed: Yes