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Andy's Lock & Key

(12)
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Keys, Locks & Locksmiths, Security Control Systems & Monitoring

199 E Plumb Ln, Reno, NV 89502

775-322-8588

CLOSED NOW: 
Today: 10:00 am - 5:00 pm

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REVIEW SUMMARY

  • 5
  • 4
  • 3
  • 2
  • 1
3.5
12 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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anonymous

03/22/14

Great service! Always very nice.

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anonymous

07/29/10

great team!!! thier guy came out late at night to unlock my car with my pooch locked inside!!! the whole time he worked he was comforting my panaking mind. He was quick to arrive and even quicker to get my car open and my puppy safe. I couldnt be happier!!

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anonymous

12/22/09

This is the WORST CUSTOMER SERVICE I have EVER experienced!!!!!! I can not believe the profanity and that came out of his mouth!!!! I can not type the words, but they were bad! Where i come from, we do not talk to women like that. I can not maention a name, however, I am reporting this place to the better business bureau. I am still in so much shock. I hope YOU read this, you know who you are, you WILL be hearing from my attorney!!!

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anonymous

05/20/10

Not a satisfied customer. I brought in a safe (my property) to be openned and though I wasn't sure what was in the safe, they decided not to give me the contents of the safe. They didn't even show me what was NOT in the safe. Then, when I left, they took my vehicle plate number like I was a criminal. They took my personal property just because. In retrospect, If this wasn't an issue with me, I would have called the police.

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anonymous

07/25/10

I have been doing business with the great folks at Andy's Lock and Key for over 6 years now. Mostly for all my Classic Car business and Commercial business needs. All ( over a hundred I can support with receipts ) transactions were always extremely professional and courteous- ALWAYS. On numerous occasions , I have needed Andy's out for service calls at my place of business and home . Andy's has ALWAYS taken that extra step to support my usually " Can you get here in the next 10 minutes requests !!! Always customer service oriented and price competitive. I have and will continue to recommend all of my Commercial Customers , Hot Rod Buddies , and Family to Andy's Lock and Key in the" Biggest Little City in the World - Reno Nevada - Robert in South Reno

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anonymous

09/24/12

I wish I could give this business TEN stars-- I will be a customer for life!!! My key got stuck in the ignition of my car in a supermarket parking lot on a boiling-hot Saturday afternoon. Andy himself came to the rescue-- dismantled the steering column, got the broken lock case, called around to auto parts stores for the part, went and picked it up, brought it back, installed it, re-keyed it--while behaving in such a professional and reassuring manner. I was bracing myself for major $$$ (weekend call-out, driving to get the part, several long hours of his time)-- and the bill came to only $117!!! I am going back to get a stack of his business cards to hand out to my friends. This is a fantastic, family-owned business--Andy's is the best.

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anonymous

09/24/12

I wish I could give this business TEN stars-- I will be a customer for life!!! My key got stuck in the ignition of my car in a supermarket parking lot on a boiling-hot Saturday afternoon. Andy himself came to the rescue-- dismantled the steering column, got the broken lock case, called around to auto parts stores for the part, went and picked it up, brought it back, installed it, re-keyed it--while behaving in such a professional and reassuring manner. I was bracing myself for major $$$ (weekend call-out, driving to get the part, several long hours of his time)-- and the bill came to only $117!!! I am going back to get a stack of his business cards to hand out to my friends. This is a fantastic, family-owned business--Andy's is the best.

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anonymous

05/20/10

Not a satisfied customer. I brought in a safe (my property) to be openned and though I wasn't sure what was in the safe, they decided not to give me the contents of the safe. They didn't even show me what was NOT in the safe. Then, when I left, they took my vehicle plate number like I was a criminal. They took my personal property just because. In retrospect, If this wasn't an issue with me, I would have called the police.

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anonymous

07/29/10

I have used these guys for years. They do all my residental locks and I have never had anything but the best service from all of thier guys. I have even called them out for my vehicle before, once again outstanding work and service. Nice family business. I wouldnt take my business anywhere else.

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E
enivel48

06/05/13

review count1photo count0

Andy's to the Rescue! We truly thank Andy for rescuing our dog Izzy. We accidentally locked Izzy in our car along with our keys on a hot day. Fortunately a staff member at our hotel had Andy's number for us. When Andy's learned there was a dog in a emergency situation they made a special effort to get to us quickly, and once here immediately freed Izzy. Izzy is fine and we are very grateful. Noreen and Ed

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anonymous

12/22/09

This is the WORST CUSTOMER SERVICE I have EVER experienced!!!!!! I can not believe the profanity and that came out of his mouth!!!! I can not type the words, but they were bad! Where i come from, we do not talk to women like that. I can not maention a name, however, I am reporting this place to the better business bureau. I am still in so much shock. I hope YOU read this, you know who you are, you WILL be hearing from my attorney!!!

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M
mndyleslie

07/29/10

review count1photo count0

great team!!! theier guy came out late at night and unlocked my car with my pooch locked inside!!! the whole time he was working he was comforting my panaking mind. he was quick to arrive and even quicker to get my car open and my puppy safe!!

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DETAILS

If it takes a key we can help!

General Info
24 Hour Emergency Service Shop Open Monday - Friday 9:30 a.m. - 6:00 p.m. Open Saterday 10:00 a.m. - 5:00 p.m. Closed Sunday
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Keys, Locks & Locksmiths, Security Control Systems & Monitoring
Payment Options
Location
In the sjoppers Square parking lock , next to the IHOP and Bank of American on the corner of Plumb and Virginia. (The Little 6 sided building)
Amenities
24 Hour Emergency Service
Accreditation

Andy's Lock & Key Susanville

Other Information

Parking: Lot

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