General Info

Established in 1976, USA 800 is one of the largest employee-owned contact centers in the United States. The company specializes in managing inbound calls, providing customer care, sales and lead acquisition services for various industries. It offers a wide range of services, including customer care and acquisition, data entry, lead generation programs, fulfillment, and data and Web solutions. Its lead generation programs include 24-hours lead qualification, live call transfers, Internet chat, e-mail and Web-based reporting. Its data and Web solutions provides a variety of services, such as agent desktop solutions, e-customer relationship management client access, e-mail marketing, reporting, small portal solutions and database management. The company offers its services to various clients, including education, government, health care, insurance, nonprofit organizations, travel and tourism, and energy industries. Headquartered in Kansas City, Mo., it has additional locations in St. Joseph, Mo., and Chicago.