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07/22/10Provided by Citysearch
The Pizza is awsome. Customer service is great. The new owner is very family oriented, ready to serve and make his customers feel at home. My husband, my grandson and I went there for dinner yesterday and there was a baseball team of 2 or 3 year olds having pizza and recieving awards. When it was over some of the parents and kids left. However there were still about 6 adults and 5 children from that group still there. The owner came out with free ice cream for them. That put a smile on children's faces. That is going above and beyond the basic customer service. My favorate pizza is the bacon, sausage and pepperoni. We will definetly go there again.
08/13/09Provided by Citysearch
At 38 wks pregnant & went to The Pizza Factory for dinner & ordered a special that was 2 lrg. pizzas w/ 2 toppings for $22. I requested a sauce change on 1 pizza from regular pizza sauce to pesto sauce. They told me there would be an additional fee which I was ok with because I thought it would be minimal. They ended up charging me an additional $7.18 for a pesto sauce instead of just switching the pizza sauce & informed me that it was now a “specialty pizza.” (My brother orders this pizza at the Sonora, CA location & they don’t even charge him a sauce charge.) I brought it to the cashier's attention after we had paid and she said that we needed to talk with the owner & that he was gone for the day. I went back the next day & he was incredibly rude to me, would NOT REFUND ANY money to me & told me ""if you can't afford to eat out, you shouldn't!!!"" He then chased/followed me out of the store telling me that “I don't need your business” and “I’m not even going to tell you what type of person I think you are!"" He was incredibly unprofessional and his actions were offensive. It's unbelievable that he had the audacity to chase/follow a pregnant woman (who's 2 wks out from her due date) out of his store to further insult her.