I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy in the eye and said, "YOU [Enterprise] ARE NOT AUTHORIZED TO CHARGE ANYTHING ON THIS CARD. I'M TRUSTING YOU". Over a series of days, my bank statement reflected at least four (4) different unauthorized and/or fraudulent charges from Enterprise that they have still not refunded two (2) months later. The Branch Manager even admits that he charged my card without authorization (link to telephone conversation below). On top of that, the charges were supposedly intended as a security deposit that only placed a hold and removed / returned when the vehicle comes back. Never returned. Enterprise Rent-A-Car d/b/a Enterprise Holdings aka Alamo are crooks. Stay clear! If you don't believe me, hear it for yourself!



Enterprise unauthorized charges and use of customer credit debit card conversation evidence:

https://docs.google.com/file/d/0B613L6aFOAp5aWtmTmtZUXltdms/edit?usp=docslist_api