I had a problem using a gift certificate at the restaurant dept. I finally paid with cash and asked for my certificate back. I was very upset and got no where with this manager that was called by the cashier to show him how to handle the certificate. He didn't seem to under, that I wanted change back, because my two meals was $12.91 and my certificate was $20. I went to the customer service and I talked to a another manager named Brian. He took care of the problem and he refunded my money for the breakfasts. Brian did an excellent job of making me feel, that as a customer, I was important.