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Andrea C.


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I had an appointment with Marinello in Provo for my wedding day, to do my hair and make-up. They were going to make special arrangements for me to be in at 9 am, an hour earlier than they normally take clients. They told me I would be in and out within an hour to an hour and a half. I called back twice and twice they confirmed the appointment was set. I called a third time, close to the appointment date, to be sure they would be ready for me and was told under no circumstance would they see me before 10 am. I complained that I was told differently and was counting on this appointment to get ready for my wedding. The girl who took my call seemed sympathetic but it all came down to the Director/Mgr saying I was out of luck. This was 1 1/2 days before my appointment! If I had not called a third time, I would be stuck there on my wedding day, waiting an extra hour to be seen, and this would have delayed the whole wedding! I hired a professional photographer who is on a tight schedule - he would not have time to wait around. To make matters worse, when I complained and said I wanted the Manager to hear about this, I was told they talked to the girl that last did my hair and it would take too long to do my hair anyway. Are you freaking kidding me?!?!?!?!? This is horrible business! Now here I am, stuck 24 hours before my wedding and I still can't find anyone to do my makeup, not early enough in the morning. This is reprehensible and I will NEVER go back to Marinello. Marinello - you get an F for business practice and customer service. You ruined my wedding plans and now I'm left scrambling.

12/29/14 Follow-up comments: I ended up having to do my own make-up but I did find someone else to do my hair and guess what? It only took them 40 minutes! I went to the hair salon in the American Fork Walmart and they did a fabulous job on my hair. If I had to have my hair done again for a photo shoot of any kind, I would go to Walmart over Marinello. Do not go to Marinello!!!

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