for one thing, the nail tech's (if they really are) are constantly talking in a language that is not english, normally about you. they looked at my nail bed and started laughing and pointing to it. ok so I have a wide nail bed for a women, my hands are hard laborer hands I work for a living and I work hard. another thing is my mother and I went in for a pedicure, the water was cold, they kept filing my skin, it was such a hurried experience no time for soaking first and the foot rub was not what your suppose to do it was just rubbing in lotion and the polish was done very poorley as well as taking off the callouses on the heal. this has got to stop, they need to hire very friendly talk english only and to clients. at least do the job right. when I had gone in to get my nails done, it took weeks to heal 4 fingers from the file job, it seems that it is getting worse every time, I will not be back nor will I stand by and let this go on its getting ridiculous!!