First I was given a larger more expensive car than I asked for 3 days prior because it was "all they had available". Then I was duped into buying extra insurance for 11.99/day (which I immediately called and clarified with my insurance was not necessary) and when I went back to have them remove it, I was sternly warned to be extra careful because of what would happen if I didn't buy the insurance. I was so taken aback by the treatment that I returned the car. I would rather ask friends for a ride than deal with this business! Since then I have looked at other on-line reviews which all state basically the same scenario. I wish I had known.