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01/29/12Provided by Citysearch
I think Port City is absolutely first-rate. I would like to respond to some of the criticism I have read about this hospital. First of all, people, when dealing with their pets, sometimes become so involved that they can misinterpret their experiences with any veterinary hospital. Second, people are much more likely to write angry reviews when they are disappointed (fairly or unfairly) whereas people who have had a great experience tend not to write reviews.
Port City is a REFERRAL hospital. This means that animals, who have gone to see their regular vets, are REFERRED to this kind of hospital because an animal is critically ill or needs special care. A referral hospital has access to specialists, state of the art equipment and tests which a small veterinary clinic cannot hope to have. This means that when a pet is rushed to Port City, the staff is able immediately to stabilize the animal, begin tests or ultrasound to find out what exactly is wrong with the animal. In Port City's case, the doctor communicated to us what steps were being taken and suggested what the next steps might be to help the pet. Each test they took was explained to us and why the tests were given. We were always apprised of what any cost was going to be and given a sheet itemizing what was being done on a daily basis.
Is such a hospital expensive? Yes. But anyone who thinks the fees are outrageous is OUT OF TOUCH with what any first-class veterinarian hospital costs. Your bill, will of necessity, reflect the cost of having all the very best equipment and services available.
As for our experience of Port City, we felt they gave our dog, Sam, the best shot possible to live. When I took Sam to my veterinarian because the dog was suddenly very ill, I was informed by our veterinarian that Sam was in critical condition and must be taken to a referral hospital IMMEDIATELY. I raced her up to Port City and for several days our doctor and the staff worked with Sam and brought her back to some health. Sam was, however, old. It took several tests to discover what was wrong with her: she had several fatal medical complications and could not be saved.
Sam got incredibly good care. She was handled lovingly by every support member of the professional staff. The doctor, Dr. Alice Benedict, was thorough, insightful, intelligent, and she knew her stuff. She communicated with us extremely well. She was upbeat when Sam began to improve, yet she was able to gently prepare us for Sam's death in a delicate, kind, manner that made it possible for us to face the sadness of the end.
Want an example of the staff's caring attitude? Sam stopped wanting to eat. In the middle of a cold night, one of the staff members went out to a local 24 hour deli and brought back sliced turkey and got Sam to eat a little of that.
Communication? We received 3 calls a day with updates on Sam's progress. I called several times and was put straight through to Dr. Benedict.
As for us, Sam's family, the staff couldn't have been kinder. When Sam was put to sleep, I sobbed in the lobby and one of the front desk staff, Dave, came over to me and held me while I cried.
Look, this is a great hospital, and we are lucky to have it in the area.
07/30/11Provided by Citysearch
Interesting that I posted a review on Yelp and it never appeared so I did it again. It was there for 30 secs then disappeared. They probably paid them to do that. Anyway, don't go here if you value your pet and your wallet. They will rack up a bill with one test after another and you come out with nothing. This is after repeating every test my vet had just done - xrays and all. There is nothing professional about this place. And not an ounce of compassion towards my dog.
06/09/11Provided by Citysearch
My dog, Belle had been hit by a car. She needed to see an expert or specialist in the area of her wound care. DR. HILLMAN, and his TEAM was the BEST and I will say it again, THE BEST VETERINARIANS and TECH I have ever interacted with!!!!!! Dr. Hillman specializes in the area of orthopedics. HE was so kind, and when I say kind, I mean, so ""REAL"". He listened to everything I had to say, looked through pictures of Belle as a puppy and answered all of my questions with complete CONFIDENCE in what was going on with Belle's wound, what would be next in her recovery as well as the end result!!!!!! NEVER ONCE did I feel rushed,unsure of what would be happening with Belle or if I could trust He and his team with MY BABY BELLE!!! When it comes to Belle, you could say, I'm ""OVERPROTECTIVE"" and have a need to KNOW EVERYTHING....EVERYTHING about her. I must have called them 1000 times"") well ,lets just say I knew everyones voice with a face, as did they when I called for info or anything, without saying my name;)!!!!!! They are GREAT!!!!!! Everytime, Belle and i went for her appointments, she was so so happy to see everyone, as the whole staff greeted both of us by FIRST NAME!!!! Belle and I LOVE THEM ALL!!! Most of all...I TRUST THEM ALL!!!!! Elysha and Belle
Port City Veterinary Referral Hospital provides 24 hour emergency/critical care and board certified specialty services for dogs and cats in Portsmouth, NH.
- General Info
- Port City Veterinary Referral Hospital, a member of the Ethos Veterinary Health network, is a 24-hour emergency/critical care and specialty hospital dedicated to providing compassionate medical care to all the pets entrusted to our care. We understand that your pet is a part of your family and we strive to treat you and your pet with the utmost empathy and respect for your relationship and bond. Our board-certified veterinary specialists provide a complete range of care in Cardiology, Diagnostic Imaging, Emergency/Critical Care, Internal Medicine, Oncology, Ophthalmology and Surgery. Specialists ensure that patients receive the best care and follow-up treatment possible by maintaining communication with your referring veterinarian. Our veterinary team is committed to maintaining regular and open lines of communication with yourselves - the pet owner - and your family veterinarian. We are proud to provide our clients with timely access to the most advanced specialists and emergency services available today. At Port City you can rest assured that your pet is always in the reliable care of an experienced practitioner. Hospitals within the Ethos Veterinary Health network in New Hampshire include: Port City Veterinary Referral Hospital, in Portsmouth, NH and SAVES in Lebanon, NH
- Extra Phones
- Regular Hours
Mon - Sun:
- Pet Services, Veterinarian Emergency Services, Veterinarians, Veterinary Clinics & Hospitals, Veterinary Specialty Services
- - 24 Hour Emergency Services, 365 Days per Year - Cardiology - Diagnostic Imaging (x-rays, CT, ultrasound) - Internal Medicine - Ophthalmology (Cataracts, glaucoma, etc) - Physical Therapy & Rehabilitation - Surgery
- Payment Options
Bulger Veterinary Hospital
Massachusetts Veterinary Referral Hospital,Bulger Veterinary Hospital,IVG MetroWest
- Other Information