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Enthusiastic and considerate staff, excellent treatment. Granted, we've only had one visit, but the friendliness and professionalism inspire confidence that we've found the right vet. Even better, the treatment recommended for our Pug's skin condition has been the most successful we've tried -- and we've tried a lot over the years. Dr. Gowing's approach seems very thoughtful and he did not try to upsell us on treatments (steering us away from some unnecessary stuff) and medicine.