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REVIEW SUMMARY

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3.5
6 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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Kathyosborn59

05/11/17

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We choose our floors and carpet from Floor Factors. We had no clue on what we wanted and Rick was informative, helpful and patient with us. They were quick and professional when installing the carpet. I'd recommend Floor Factors. Thanks!

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anonymous

06/18/10

We recently remodeled our bathroom and chose floor factors for our tile and fiber flooring. After doing tons of research I found they were the most inexpensive and had a great selection. I must have gone in that store 50 times for samples to take home and not once did anyone get annoyed with me. The customer service was amazing and I would highly recommend using floor factors next time you remodel. ~Amanda D.

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dlLynch

03/09/09

Provided by Citysearch
Overall....We're happily satisfied.

We are now settled, or almost settled-into our new home here near Kingston. We often get down to Portland on weekend trips and that's how we found your business and your helpful staff. We had heard about the Amtico product and that you had that line with samples to view. We ended up with a slate look in the mudroom and hallway, a cherry wood look in the tv room and a tile look in the guest bath. We're very pleased with all of them. Thanks for all the help from your end.

Sincerely,

L & D Lynch

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SallyCleaver

03/03/08

Provided by Citysearch
Installer's personal problems were excuse for poorly done job, project manager flakey

We were very disappointed with the installation of marmoleum floor in our kitchen. The flooring bubbled in several spots, seams oozed glue and the project manager told me to press it down with heavy books to remedy it. That didn't work. I was way too nice about this. The edging the installer put on the stairs did not reach low enough to conceal the raw edges on the risers, one of the supervisors had to come over and replace them with wider ones. I was told the installer was in a slump because of a divorce. That was their excuse for the poor job he did. Maybe we weren't the only dissatisfied customers. When I noticed several nails were missing on the edging the project manager told me to come over to the store and he would leave a bag of nails at the counter for me to pick up. Well, he forgot to do it and left for the day. When I got to the store the receptionist refused to have someone get the nails out for me and treated me like a lunatic. The installer also split the wood on oneof the door frames during the job. The quality of work was poor, the customer service was worse. I will NEVER go there again.

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Tulamarie

02/08/08

Provided by Citysearch
Job well done!!

My husband and I just completed the remodel for our home and it was a great experience. Floor Factors was with us every step of the way from carpet to hardwoods and even ceramic tile. The installers were the best we used through out the intire project. Thanks to Floor Factors the remodel was finished on time and were extremly happy with the out come!!!

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clifdex

11/14/07

Provided by Citysearch
Great for carpet but beware for tile...

They took forever on my bathrooms making my remodel project late, and then did an average at best job despite all the time it took. Customer service related to this unsatisfactory experience was quite lame. There are better tile contractors out there who are faster. I would know because we had one of the showers redone again - less than half the time and twice the quality.

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DETAILS

Create Or Update Your Enviornment! Sales And Installation.

General Info
See, touch and compare flooring, countertops and window coverings in our showroom. Consult our in-house designers for ideas, colors and trends. Rely on our skilled staff of union trained installers. Flooring materials include carpet, bamboo, cork, pre-finished hardwood, natural stone, marmoleum, laminate and wool. Choose countertop materials such as ceramic tile, stone, or laminates. Add quality blinds and shutters for a final touch.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Carpet & Rug Dealers, Carpenters, Commercial & Industrial Flooring Contractors, Floor Materials, Flooring Contractors, Flooring Installation Equipment & Supplies, Tile-Contractors & Dealers, Window Shades-Equipment & Supplies
Services/Products
  • Carpet & Rug Protection
  • Sales
  • Real Wood Floors
  • Contractor Sales
  • Installation
  • Nylon Carpets
  • PRE-FINISHED HARDWOOD
  • Wool Carpets
  • Tile Flooring
  • Tiles
  • Commercial Flooring
  • Hardwood
  • Vinyl Flooring
  • Cork Floors
  • Carpet
  • Linoleum Floors
  • Ceramic Tiles
  • Laminate Flooring
  • Trim & Border Tile
Payment Options
Brands
Axminster, Customweave, DuPont, Eco Timber, Fabrica, Pergo Accolade, Pergo Paradigm, Pergo Select, Pergo Vintage Home, Tuftex
Neighborhoods
Neighbors West-Northwest, Northwest District
Accreditation

CCB #33665

World Floor Covering Association

The Finest In The Finishing Trades

International Union of Painters and Allied Trades

Other Information

Services: Carpet & Rug Protection, Sales, Real Wood Floors, Contractor Sales, Installation

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Data provided by one or more of the following: DexYP, Data Axle, Yext.