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Pizza Hut

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Pizza, Restaurants, Take Out Restaurants

24040 Fm 1314 Rd, Porter, TX 77365

281-354-5100

CLOSED NOW: 
Today: 10:00 am - 11:00 pm

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Elizabeth S.

02/25/14

Provided by YP.com
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Do not order pizza from this Pizza Hut restaurant!!! i came into Houston to have chemotherapy and stayed in a hotel in Porter, TX. I made my order online at 7PM and received it at 8:25PM. The stuffed crust pizza arrived ice cold and there was NO cheese at all in the crust. We also ordered two side salads. The tomatoes were so rotten they were mush. Seeing that I am currently undergoing chemotherapy for stage 3 cancer, I cannot eat old food. It could give me an infection and kill me. I proceeded to call the restaurant location and speak to Ruth the manager. I explained to her the poor state of the food and said that I either wanted a refund or another pizza. She told me that as of last week the store policy stated that she could not help me with either. I told her that I did not want the pizza and had not even touched it. Her response was "well throw it out then". After spending $30 on a pizza I don't just want to "throw it out". I either want another suitable pizza or I want my money back. I told her that if I was not compensated or did not get suitable customer service I would call corporate and put bad reviews online for her restaurant. The manager then hung up on me and when I tried to call back to get things worked out I was immediately hung up on. This was completely unprofessional on their part. About an hour later I get a call from the local police. The officer said that she was accusing me of threatening her somehow. Well it is a good thing I called corporate because they said all calls are recorded. That is great, at least I am protected. I have stage 3 cancer, I am not in the position nor will I ever be threatening anyone. Hopefully Pizza Hut corporate can instruct the staff at this location on good management skills, making a decent pizza, customer service and satisfaction and not wasting others time. The customer should always be right and honesty and professionalism are the key to run a successful business. Bad pizza, bad service, bad ethics.

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DETAILS
General Info
Find your nearby Pizza Hut® at 24040 FM 1314 Rd. in Porter, TX. You can try, but you can't OutPizza the Hut. We're serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.Find your nearby Pizza Hut® at 24040 FM 1314 Rd. in Porter, TX. You can try, but you can't OutPizza the Hut. We're serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Extra Phones

Phone: 330-686-8800

Phone: 281-354-2371

TollFree: 844-244-2552

Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Categories
Pizza, Restaurants, Take Out Restaurants
Payment Options
Other Information

Take Out: Yes

Cuisines: Take Out, Pizza

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Data provided by one or more of the following: Thryv, Data Axle, Yext.