Horrible experience from the moment my wife and I arrived.They made a mistake with our reservations,so the romantic package we ordered, which included dinner reservations did not happen.If that was not bad enough,power went out at around 2am.With no power,no tv,no light,no running hot tub, no microwave,no coffee, no breakfast,no emergency evacuation plan,in the event of a fire you could not see your hand in front of your face until 9am,and without heat it was 29 outside and maybe 50 in our room.When Allen Simmons(manager of 7 hotels)was contacted he still had not arrived when we left at 1030am,and told the woman at the front desk not to prorate or refund our room fees knowing that the power companies would not charge him while the power was out.If you stay at this hotel bring food, flashlights,blankets,towels, and extra clothing.