The customer service here is incredibly poor and its time to speak up. Theyve gone down hill since they moved from their location across the street and Im tired of being quiet about it. I am the type of consumer who shops local and prefers to go to things that are attended by humans because I like seeing people employed (ie No self check outs for this guy). Basically, the workers are very standoffish. I have been buying and selling games there for years, I have even trusted them to leave my store credit in their books for future use when they didnt have something in stock. This is the type of place that may have something you want but if the right people arent working its best to just turn around and leave without even looking. I have done it on countless occasions. I would also like to make clear that I bought many of the DVDs there and never once even used them. So basically they will sell you a product that they feel isnt good enough to buy but they will surely sell it to you. Then when you go back with the same thing they say its not good enough. They cant get their story or business practices straight. I have been biting my tongue due to the increasingly bad customer service there. I was told that my disks were too scratched. Some of them had shallow scratches that are easily buffed out. I hadnt noticed some of these minor scratches but most did not as you can see from the photo I attached. All they had to do was tell me they werent interested in my stuff that day. Instead they said they were too scratched and then I showed them non scratched discs. Then they told me their machine wasnt working. So I asked them which one was it a non-working machine or scratches because I will be back. Thats when they told me its because it costs too much money to run the machine than buying the items from me are worth. Excuse after contradicting excuse. I kept asking which one it was. Again, all they had to do was say they werent interested. Instead they started judging me. I was called angry, I was told I was arguing, and all I was doing was asking what I expressed to them were hard questions they couldnt answer because they lied. One worker told me to leave and let them do their job. I told them customer service is part of their job. They said they dont get "angry" customers. Yet another lie. Whenever you deal in sales you deal with disappointment and disatisfaction, it goes with the territory. Still you have to retain those customers as a small business. That is just the name of the game. I was so disappointed by how I was treated after I left that I went back inside and let them know that just because someone asks them a question they cant answer honestly because they lied doesnt mean they have to start abusing the customer. Its cause and effect, you lie and it comes back to haunt you and then you keep telling enough lies and mistreating people badly long enough and it comes back to bite you. Of course they really didnt like it when I offered them that bit of advice.On another instance a worker got angry at me for asking about their increase in prices. She told me they stay competitive with online pricing. When I went on my phone and showed her online pricing she said that she already gave me an answer and I said it doesnt match up with what I am seeing.I could go on but I will stop there with examples. It is this double speak that they have that these young kids they employ must not understand that when they lie someone might just let them know they are aware of said lies. When you lie you have to show humility and let the customer come first, especially when that customer is a regular like myself.You can see other reviews across the net where people have experienced the same things here.Anyway, avoid this place if you appreciate customer service. Sometimes they have cool stuff so its a trade off but I for one cannot support a business where I am mistreated for years.

Five stars for variety of selection. One star for customer service. I found the selection of video games to be quite good. However, I found the disposition of the person working that particular day to be lacking. Even while asking simple questions that were quickly and easily answered, I received a snippy and irritated response as though he was too busy doing something other than his job to respond to a customer in a polite manner conducive to making a sale. There were a number of rarer games that I would have loved to have walked away with, but due to his brusque manner I left with nothing but a bad experience. Hopefully, the man that was working will read this and think better of his customer relations skills. He was wearing a colorful tie-dyed shirt and had a long reddish beard, so I would have thought that in keeping with appearances he would have had a cheerier disposition.

Incredible selection of Movies, video games and Music CD's. Great prices ranging from $3.95 and up with most priced at $5.95. In house special lets you mix and match DVD's, games and music... Buy five get the sixth free.This is absolutely my 'favoritest' place to buy movies, music and games.

The store was kinda weird, the had CDs and skateboards and weird music playing. I really didnt get the feel of a game store but i ish it the best being a local game store. They didhave alot of movies but notto much actual video games.