I read the previous review and was, quite frankly shocked! I have been taking my dogs to The Grommery for 6 years and have been treated with respect. My dogs love the girls and their grooming is always top notch. The fact that the previous review was submitted anonymously leads me to believe that this person is, in fact, not even a client of the Groomery. If they had issues with the owner they should have approached them and voiced their concerns, and I am sure the issue would have been resolved. It is too bad that the person who wrote this review was not happy. The girls at the Groomery are wonderful, and I will continue to support them and their awesome grooming ability. Holly