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hotmeggy89

09/21/08

Provided by Citysearch
horrible customer service at times

I went to the Burger King in Pontiac at about 10:45 in the morning on Saturday. I ordered my food after waiting about 10 minutes then I waited to pick up my food. Before I could pick up my food a pleasant manager answered the phone from the front counter. She sounded very courteous on the phone. She went to give the other manager, the one around the side of the kitchen in plain sight from the front counter, the phone. The manager who answered the phone anounced who was on the phone to the other manager. The manager in the back then started to yell about employees not showing up on the weekends and something about firing people. I do not believe that I needed all that information and I also don't think it is very professional for her to be yelling through the store when there are customers around. This was the first time I have seen something like this happen at this resteraunt. Any other time I have visited they have been nice and the service was quick. This time may be the last time I eat at this particular Burger King.

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DETAILS
General Info
There's a Burger King® restaurant near you at 600 S Newport Rd. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Pontiac, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Fast Food Restaurants, Hamburgers & Hot Dogs, Restaurants
Payment Options
Other Information

Cuisines: Fast Food

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.