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03/29/12Provided by Citysearch
I've been doing business with Earmark for over 20 years now. They are always very friendly and professional. I've had many cars tinted over the years and never had a problem. I've had small stereo purchases and never had a bad experience. I will not take my business anywhere else. The Manager is fair and cares about taking care of the customer. My experiences with Earmark and their staff over the years have always been pleasant. Thanks for always taking care of me.
02/12/12Provided by Citysearch
If you want to feel appreciated as a customer and deal with competent sales people steer clear of earmark. Horrible customer service and unprofessional staff. Dont give this company your business they dont appreciate their customers. Needs a new management team!!!
11/19/11Provided by Citysearch
They require a deposit TO MAKE AN APPOINTMENT to have your car worke don. Who pays money up front for services (nothing tangible) to be rendered at some point in the future? And deposits are non-refundable. You find a better price, change your mind, wreck the car, too bad.
09/04/11Provided by Citysearch
There is no one on the staff that is competent. I had a very bad experience and never got it resolved. If your car is damaged by them, tough luck. They take NO responsibility and don't know what they are doing in the first place.
If you are looking for an audio expert - keep looking. This bunch does not have any idea what customer service is and they have never heard of making the customer happy.
09/01/11Provided by Citysearch
Excellent service, expert staff. I have done business with several Earmark stores over the past 20 years, and I highly recommend them.
Earmark Plano installed a complete audio system in several of my vehicles and I always received good service, fair prices and expert installation.
Most recently I had a navigation radio, backup camera, amplifier, speakers and subwoofer system installed and it turned out perfect. The car was done exactly the way the salesman discussed with me prior to the work being done and was done when they promised it would be done. Everything looks and sounds great!
I also had paint protection film and Formula One window film applied to my car at the Plano store, and the work was top notch.
06/07/11Provided by Citysearch
HORRIBLE CUSTOMER SERVICE
I ordered an Imprint unit for my Car stereo after Earmark forgot to properly right up a correct insurance report after my head unit was stolen out of my car. Instead of Insurance covering the imprint , they left it off the invoice and i had to cover the difference.
After ordering the Imprint, while waiting for my installation date the bone-head manager thought it would be a good idea to sell my Alpine Imprint that i had paid in full for, to another customer and not tell me. Thus when i arrived to have my unit installed in my car i was not notified of this thievery until i picked up my car two days after dropping it off. Within those two days i received no phone call or notification of any kind that the installation that i dropped my car off for would not be completed. Furthermore none of the installers, employees, or manager expressed any kind of apology or sympathy for their inconvenience and lying to their customer.
When i went to pick my car up i also noticed that they didnt properly re-install my head units and left several clips not properly inserted. Earmarks response was merely more excuses and not one single apology for their D- work and D- customer service. I forgot to add that the viper alarm and GPS in my nav also stopped working once i got my car back from them. I have a custom installed stereo and viper alarm that has worked perfectly for 5 years , then i started using Earmark 1 or twice over the past year and these problems always seem to come up.
02/19/10Provided by Citysearch
Had formula one window tint installed on my 2010 F-150 sypercab. The tint was okay but they got soapy water streaks all down the side of my clean BLACK truck. Frank, the manager, refused to have his guys wipe it off. Something about not wanting to scratch customers vehicles.
So why not take precautions to protect the vehicles before doing the work?
07/02/09Provided by Citysearch
I have gotten the following done at Earmark.
Everything Earmark did for me was great. Yeah they ran into a few problems with my truck. However, they fixed the problems before I even saw them. How do I know they had problems. Because I watched and installer leave to get a replacement part. But I was impressed that he did that and the over all install was great. These guys (Frank and his crew) always make things work and work well. I am going back soon to outfit my new car by them.
03/18/09Provided by Citysearch
I wanted Formula One tint on my car. The work done was average and of details were missed. There were a LOT of scratches on the film of my tint. A squeegee was left in my car, a rubber seal on the driver's door was cut, and there is residue of the soapy solution that was used in the process on the headrests in the backseat. I take it back to the installer to see how he handles this situation.
I took my car to the Earmark in Addison on Belt Line Rd. It took them over 2 hours to remove and replace my tint but my back glass looks awesome. It is clear and free from SCRATCHES! Allen did a great job installing my tint. My business is going to the Earmark in Addison!!!
03/17/08Provided by Citysearch
Frank and the crew have installed all the window tinit on my last 7 vehicles, as well as upgraded stereo's, dynamat interiors.
Completely dismantled the interiro of one truck to install dynamat, stereo and speaker upgrade, 2 new subwoofers, and amp in the trunk, then put everything back together in 1 day. I have sent numerous people their way, and continue to talk about their service. Siskel and Ebert give them 2 thumbs up!
11/09/06Provided by Citysearch
The guys at Earmark know what they are talking about. Frank was just the nicest guy and was very helpful. They won't sell you something you don't need and their install guys really do a great job. Whether you have a car, truck, boat, or bus, these guys can do it all. I even had them put a radio on my golf cart! Now that's something! Check with these guys first and/or last but don't do anything without stopping here. You won't be disappointed!
The Leader Loud and Clear!
- General Info
- For quality Plano tinting, visit Earmark Car Audio! Save money and stay cool with Eastman window tints, a leader for 55 years.
- Regular Hours
Mon - Thu: Fri - Sat: Sun Closed
- Automobile Radios & Stereo Systems, Auto Repair & Service, Automobile Accessories, Automobile Alarms & Security Systems, Automobile Parts & Supplies, Consumer Electronics, Glass Coating & Tinting, Stereo, Audio & Video Equipment-Dealers, Stereophonic & High Fidelity Equipment-Dealers, Television & Radio Stores, Window Tinting
Mobile & Marine Audio Specialists, RV, window tint, paint protection film, radar, security, navigation, satellite radio, mobile video, rear vision, award winning installations
- Payment Options
- alpine, clarion, eclipse, electronics, jl audio, kenwood, phoenix gold
Earmark Car Audio & Tint
- Other Information