Customer service was friendly but inefficient. I called on the projected delivery date only to find that the package was still 2 days away, this is after I took the day off so I would be there to receive it. I left them my cell phone number to call when the package was supposed to be delivered which they neglected to use. When I called and inquired about it I found the only way I would be able to get the package this week is to drive to their depot and pick it up myself.... Shipping on this item cost me almost $300 which is close to double what I paid for the product in the first place. If someone pays $300 to drop something off you should at least make sure it's on time or at least call if it's not going to be on time.