This company just took over from my previous management company and they are horrible. First of all they don't have an office on property so it's not like one can stop by and drop off a check or ask a question. That's inconvenient but not horrible. What is horrible is the new lease they sent out and the increased rent they are calling "fees." Despite the fact that I was told, in writing, that my rent would not go up this year, I now have to pay pet rent. But they call it a recurring fee and not rent so they don't consider it the LIE that it is. When making my decision of whether to stay or move, I made it based on the statement that my rent would not increase. Not only do they charge pet rent, they charge $50/PER PET PER MONTH. This is extremely high, compared to even the most expensive places in Pittsburgh. Why do I have to pay pet rent? You take a pet fee, you have a security deposit, you chase people down with charges after they move out. What does pet rent do other than create financial hardships for people who love animals? Furthermore, they are only permitting 1 pet per household. Anyone who knows anything about animals knows how cruel this is. Animals get lonely just like humans, most experts recommend getting 2 animals. Enforcing solitude is form of abuse. PET OWNERS BEWARE this is a deceptive and heartless management company. I miss the old management company that was animal friendly and didn't actively try to make the lives of pet owner's miserable.