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I have to write just a little blurb about Hillside, as a former employee. I, from first hand experience, know how crazy the office setting can be there. I do wish patients would understand a little more from the office workers' perspective, that most of the time when we do not call back, it's because we're waiting from the Dr/administrator/some other superior (of which, in that place, there are many). We'd love to answer all the calls on time and give our undivided attention (I'm not being sarcastic, we really would like to); however, we are always sorely understaffed--all at the partners/administrators cost-cutting scheme. I just ask that when people read these reviews, they understand that we that work the front desk and the phones are not always just ignorant, uneducated, lazy people...but workers that are under tremendous pressure and workers who are constantly being asked to do more and more with less and less. I rate this a three for the girls who work to the bone.
A patient at Hillside since the practice opened, my doctor, Michael Fine, retired recently. He and his wife (Dr. Levitt) were both excellent, and my experiences with other doctors in the practice have also been positive. However, the staff leave much to be desired, as does the phone system. Right now I am waiting for Hillside to get back to the pharmacy with new scripts. After a phone call to the office, a drop off of the forms required by the insurance company to process a mail script for a 90 day supply, and two calls from the local CVS for a 15 day supply of each med to fill the gap while waiting for the mail order, nothing has happened. Hopefully the situation will be rectified very soon. My suggestion, Hillside may be worth a try, but don't hold your breath waiting for input that requires staff assistance. If I didn't have a long relationship with my former physician, or if an alternative family practice with strong hospital privileges, was easy to find, I'd likely switch.
The doctor that I see at Hillside is very pleasant but the staff is not overly friendly. When you call to either speak with the doctor or to make an appointment they seem very put off that you called. The staff also is very slow to have the doctor's return calls to a patient or when a staff member returns a call they never have all the information necessary to answer your questions and then they have to call you back again....if they remember to do so. I've been waiting for a call back for about 2 weeks now and still have not heard back from the staff member. So now I need to make another appointment with my doctor and pay my co-pay just to get my questions answered. Staff should take a class on manners and customer service.
- General Info
- Hillside Family and Community Medicine is a community-oriented family practice that offers health care services. The organization performs preventive screenings for anemia, lead poisoning, cancer, and high cholesterol and blood pressure. It provides treatment for athletic and work-related injuries. Hillside Family and Community Medicine also operates an on-site clinical laboratory. The organization performs routine physical examinations and immunizations. It offers care services for chronic conditions, such as asthma, diabetes, hypertension and cardiovascular disease. The organization provides treatment for depression and emotional problems, as well as performs colon-rectal screenings. In addition, it offers pain management, smoking cessation and breastfeeding support. The organization accepts insurance plans from Medicare, Medicaid and Harvard Pilgrim Health Care. Hillside Family and Community Medicine maintains a location in Pawtucket, R.I.
- Extra Phones
- Regular Hours
Mon - Fri:
- Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Physicians & Surgeons, Pediatrics, Physicians & Surgeons, Surgery-General
- Payment Options
Hillside Family Medical
Jablow, Barbara, Md - Hillside Ave Family & Cmnty
Hillside Avenue Family: Barbara W Jablow, MD
Kenneth Sperber MD
Dr. Kenneth Farrell Sperber, MD
Sperber, Kenneth F, MD
Dr Kenneth Sperber Md
- Other Information
By Appointment Only: Yes
Specialties: Family Medicine, Family Practice