Terrible customer service! Do NOT order from this florist. I ordered online and paid extra for same day delivery. They were never delivered. I called the online company and complained and they told me they had to verify with the florist. The florist lied to them twice, saying they had a signature (which they didn't) and then again saying a "gentleman" accepted the flowers (all females in the household). I found out from my sister-in-law that they called her up and yelled at her on the phone saying she was lying about not receiving the flowers and they demanded to have them back. EXTREMELY UNPROFESSIONAL! Not only did my sister-in-law not receive her flowers but the florist ruined her day by calling and yelling at her. In the end I ordered some flowers from a different florist who managed to actually deliver the flowers, unfortunately she got them 2 days after her birthday. I will NEVER use this company again and I am amazed they are FTD approved!!