The Owensboro O'Charley's Resturant is one nasty place! The food is just basic and the area where we sat smelled like urine. We complained and so did another couple, but they never moved us. We decided that leaving would be in our best interest!

Got a 20% coupon in the mail. Saw the ad for Nashville Hot. My experiences w/ O'Charley's has been fair so I decided to give it a shot. The Nashville Hot Tenders were OK (not Hot) but Ok so all was fine.

Then, I was ambushed by "Free Pie Wednesday." Which I stupidly accepted. Got the Pie just as I was paying the bill. My dining buddy had already started eating their part of the pie when I was told "Coupon doesn't work with the Free Pie."

Well #*&@. I didn't even want the #*@! pie. I wanted the discount. Maybe in the future, you could have the servers collect payment before giving free @*!# so that the customers aren't duped into not getting what they originally wanted.
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Since last night, I received a response to my feedback via their Contact Us. Received a response that I didn't expect: an apology that included an explanation that their policy IS to give the customer warning about free offers in conjunction with coupons.

Completely regain my respect with this response.

OCharleys ha new management. The place is GREAT!!!!!

worst carry out service!!

Horrible management, they have a hour wait and 1/2 the restaurant is being seated. They really stink.